-Accountable for technical support of a local High School consisting of over 100 Teachers and Staff and over 2,000 students.-Responsible for providing timely service and repairs of more than 2,000 Chromebooks and Windows Laptops and desktops.-Provided Support of A/V Equipment installed in classrooms, cafeteria, auditorium and offices.-Assisted staff with account access issues and reset passwords and MFA for Windows and Google Accounts.-Upgraded out of date network equipment with newer efficient equipment.-Kept computers up to date and running efficiently using software deployment tools.

Worked with small businesses and home users to offer consultations and effective solutions for diverse technical challenges encountered on their devices. Employed new network, phone, and computer equipment, and updated software to ensure optimal functionality tailored to their specific requirements. Devised virus removal strategies, implemented data backups, replicated data to new hardware, and resolved operating system problems. Delivered basic computer training to clients and remotely connected to their systems to resolve issues. Installed advanced security camera systems for businesses and residential clients. Repaired/ Upgraded Computer equipment and other smart devices.

As a Customer Service Manager for an Aftermarket Manufacturer of Headers, Mufflers, and Catalytic Converters, I oversaw various departments including customer service, office operations, sales, and technical support. In collaboration with the manufacturing and logistics departments, I coordinated the production and shipping of parts to our customers, exceeding their weekly delivery targets. Additionally, I provided technical support for 60 workstations and worked with the Research and Development department to add new parts and improve existing products.To facilitate the integration of our SKUs into our customers' systems, I provided them with vehicle application data, inventory feeds, and other requested data. I also advised customers on placing large wholesale orders of parts that were in demand in their region, by exporting data from our ERP system and customizing it to their needs.Furthermore, I utilized market research data to determine product pricing, reviewed production and sales costs, and anticipated volume. I also provided customers with reports of parts that their local branches frequently ordered, encouraging them to add these parts to their local inventory to receive additional discounts when placing volume orders.

Retained Customer Service Manager duties. Was responsible for preparing for national automotive trade shows. Monitored all inventory and kept up to date with regualtory changes made by the EPA and CARB to keep product compliant with each state. Decreased customer mis-diagnosis and product returns by educating customers and distributors with literature and automotive technical support which helped customers better understand the function of the product and properly install and prevent premature failure.

Oversaw office, customer service, returns, sales and technical support departments. Increased volume orders by offering customer incentives and reduced overnight shipping costs at the same time. Contributed to ERP software modules which improved production flow and made customer experience seamless. Provided customers with catalog data, inventory data, and sales analysis to help forecast trending SKUs.

Responsible for training all employees how to use our ERP software. Provided Tier 1 & Tier 2 technical support to office, production and warehouse staff. Oversaw the product image editing for all products offered. Contributed to Catalog Data of more than 8,000 SKUS. Improved employee and management communication by translating all employee literature and provided staff and executives with simultaneous interpretation (Spanish-English)

Oversaw daily operations for shipping, receiving and QC departments. Reduced annual shipping expenses with new pricing agreements with various freight carriers and improving shipping procedures. Drastically Improved product quality by implementing new quality control guidelines and improving employee training programs. Shipped over a $1 Million a month in aftermarket catalytic converters to distributors across North America via LTL and parcel.

As an Assistant Manager, I supported an electroplating shop catering to aerospace and military manufacturers across Southern and Central California. My role encompassed managing order entry, shipping, invoicing, and receivables. I maintained regular communication with customers regarding their orders and scheduled pickups and deliveries accordingly. Additionally, I assisted in the procurement of materials required for daily operations, and aided the plant manager and owner in completing all necessary tasks for running a successful business.