Directs and leads national Brokerage Operations & Services team, including transaction & compliance operations, strategic initiatives, and brokerage solutions.

Directs and leads New Market Expansion team, responsible for growing Side's geographical footprint from 3 to 18 states. Side is a behind-the-scenes brokerage platform that exclusively partners with top-performing agents, teams, and independent brokerages to create and grow their own boutique brands without the cost, time, or risk of operating a brokerage. Side’s proprietary technology platform and premier support solutions empower its agent partners to be more productive, grow their business, and focus on serving their clients.

Directed and led team of 250+ transaction operations, compliance, and commissions personnel across the West Region servicing over 12,000 agents; responsible for growing ancillary listing-to-close services revenue from $500k in 2018 to $10m+ in 2021, while rapidly expanding into dozens of new markets and submarkets.

Fulfilled a critical role coordinating and executing multiple concurrent global projects for clients of this engineering corporation, with a focus on leading the configuration and deployment of the Trimble Buildings toolkit for the company’s largest programs and projects. Maintained accountability for over $200M in AECOM fees and $3.2B in spend. Retained based on the ability to train at all levels of the organization, coupled with outstanding reliability and deep relationships of trust.● Successfully met the needs of a diverse roster of clients that includes the United States Air Force, Texas Department of Transportation, Indian Navy, Los Angeles Community College District, Shell, General Electric, and Pfizer.● Collaborated with counterparts in multiple AECOM departments, as well as clients, consultants, vendors, and project teams.● Directed projects to integrate the Proliance application, part of the Trimble Buildings portfolio into systems that include the AECOM internal Oracle financial system, as well as Prolog Mobile and ProjectWise.● Responsible for cost management, document control, file management, scheduling, project workflows, and security; directs the actions of project teams, as well as client training and ongoing support.● Built and executed internal and external marketing strategies and presentations; manages relationships with a broad network of vendors.● Recognized as a trusted advisor and subject matter expert for the prequalification and RFP Proliance bidding configuration and facilitation of the Phase I deployment at the GE headquarters relocation in Boston.

Recruited with a mandate to execute a variety of business analyst and quality analyst responsibilities at this engineering services firm, including task assignment, effort estimates, and prioritization. Hired based on past professional experiences gained with Pandora and Apple, with a mandate to complete a system that had been promised to clients but had encountered development delays.● Served as the Infopath and Microsoft SharePoint Designer/Developer supporting the 1.0 release of the PAR-LINK program management application, navigating these responsibilities through development and production environments.● Contributed to scope definition, requirements gathering, and design for PAR-LINK, facilitating enhancements and modifications in line with aggressive deadlines in a Scrum and Agile environment.● Served as the Senior Business Analyst for the electronic document management portion of the PAR-LINK system, engaging in business requirement analysis, manual test case development, test execution and validation through Microsoft Visual Studio and Test Manager.● Assumed a lead role as Quality Assurance Lead for eCOMET, a facility investment planning solution.

Led the administration of CRM platforms and processes at this streaming music service provider, serving as Team Lead for content, the help site, and the database system. Maintained the Listener Customer Base through the administration of the dedicated Pandora help website, and led the deployment of the Assistly CRM to the Listener Advocate Team.● Ensured the accuracy and completeness of Help Site content through collaborations with stakeholders across Public Relations, Business Development, Legal, Product Development, and other areas.● Effectively managed strategic partnerships with companies in Consumer Electronics, Automotive, and Business.● Worked with the engineering team to troubleshoot major technical issues.

Engaged with clients and SMB accounts to market and sell solutions aligned with the product and service needs of customers of this multi-trillion dollar technology corporation, leveraging broad and deep command of all Apple hardware, software, and third party products.● Coordinated and led product and service training to showcase the features, functionality, and benefits the company’s portfolio of solutions.● Advised the company on internal marketing communications and branding initiatives, including the creation of the first flagship store logo, in-store announcements, and promotions of End of Life products.