Jeffrey B. Parker Email & Phone Number

Santa Clara, Ca

This position involves the management of a regional team of engineers and technical experts in the Production Planning and Control, Applications, Sales / Customer Support, and Technical Planning departments within the photomask manufacturing process. This regional team is responsible for the manufacturing product scheduling and planning, customer and technical support, and automation / optimization of each custom manufacturing flow as determined by each customer company.Team Leadership-------------------------1. Coordinated customer and product transfer of >100 customer companies from our California facility into our Texas facility as part of a US manufacturing consolidation.2. Leading team of Technical Customer Support Representatives in helping our customers achieve an effortless experience through automation and Lean systems and processes.Software Development--------------------------------1. Developing system and processes for managing regional production control and inter-region qualifications and diversion planning.2. Implementing software solution for automating design data conversion and optimization for diverse semiconductor and non-traditional semiconductor manufacturers.3. Developed and currently Implementing software solution for the transformation of more than 75% of the customer order volume into XML for automated Order Entry into a global Oracle MES, improving area efficiency by more than 50%Learning and Skill Development---------------------------------------------1. Lean Manufacturing2. Value Stream Mapping3. Project Management / Microsoft Project4. Creative Problem Solving5. Advanced Microsoft Excel and Visual Basic6. Advanced SharePoint (site development and workflows)7. Complete graduate level college coursework on Software Engineering, Software Systems Engineering, and Operating Systems

Santa Clara, Ca

This position involves the management of a regional team of engineers and technical experts in the Applications (NPI), Inside Sales / Customer Support, and Technical Planning departments within the photomask manufacturing process. This newly formed team is responsible for the technical support and automation / optimization of each custom manufacturing flow as determined by each customer.Software Development--------------------------------1. Implementing software solution for automating design data conversion and optimization for diverse semiconductor and non-traditional semiconductor manufacturers2. Developed and currently Implementing software solution for the transformation of more than 50% of the customer order volume into XML for automated Order Entry into a global Oracle MES, improving area efficiency by nearly 50%Team Leadership-------------------------1. Leading focus team to improve and optimize small volume customers via lean manufacturing methodology. The main goal of this team is to eliminate nonvalue added content and wait times, both institutional/business waste and the waste from under-optimized and undefined processes.Learning and Skill Development---------------------------------------------1. Lean Manufacturing2. Value Stream Mapping3. Project Management / Microsoft Project4. Creative Problem Solving5. Advanced Microsoft Excel and Visual Basic6. Advanced SharePoint (site development and workflows)7. Complete graduate level college coursework on Software Engineering, Software Systems Engineering, and Operating Systems

Santa Clara, Ca

Data Modeling and Analysis-----------------------------------------1. Developed Global Scorecard structure and metrics for Front End2. Redesigned and deployed global manufacturing build plan to allow scenario modeling (e.g., changes in manufacturing facility capacities and capabilities)3. Developed and deployed manufacturing build plan (integrating sales forecast, manufacturing history and current capacity)4. Assisted corporate management and sales managers with data analysis and decision support in the areas of profitability, manufacturing efficiency, sales strategy role-playing, etc...)5. Developed regional revenue impact model used for modeling profitability and capacity affects of different sales strategies and competitive responsesSoftware Development--------------------------------1. Developed regional software for managing employee recognition2. Developed Sales Lead Generation tool and database for documenting new|potential customer research and progress on solidifying new customers.3. Developed Customer Service Scheduling Tool (bookAssist) to enable the automatic acceptance and scheduling|rescheduling of orders based on current and future regional capacity and customer servicing strategies|customer strategic priority4. Developed and designed new company website5. Developed and deployed global sales forecasting toolTeam Leadership-------------------------1. Lead Applications team as Global Process Owner with responsibility for global processes and continuous improvement2. Led Santa Clara Site Implementation team for conversion to new Oracle MES system (testing, training, process documentation updates, and deployment)3. Led Santa Clara Global Product Manager Implementation team for conversion to new Oracle MES system (testing, training, process documentation updates, and customer product template conversions)

Santa Clara, Ca

Data Modeling and Analysis-----------------------------------------1. Developed and maintained regional balanced scorecard for Front End (Customer Service | Technical Planning) departments2. Developed and deployed new product pricing tool for US and Europe regionsSoftware Development--------------------------------1. Developed and deployed global supplier complaint management software (GSFF)2. Developed and Regionally deployed automated quality check on outgoing product with customer customizable verifications.3. Developed and deployed global system for documenting and sharing customer quality issues and corrective actions (CRISIS)4. Developed software for analyzing Product profitability by Customer and manufacturing line. Deployed globally.Team Leadership-------------------------1. Successfully led site Process Improvement team for Final Audit|Quality Check to reduce area cycle time by 50%2. Led team that prepared Santa Clara site for ISO-27001 compliance3. Led team to design globalized Oracle forms for Customer Product specifications and manufacturing instructions4. Led regional Customer Profitability review team with manufacturing, sales and regional management.Learning and Skill Development---------------------------------------------1. Manufacturing liaison for 2 top 20 customers with semi-frequent visits and in-person supplier reviews.2. ISO-9000 certified Internal Auditor3. Relational Database Management4. Completed college coursework on Java, Perl, Oracle SQL, Apache, MySQL, and PHP5. Completed college coursework on HTML, CSS, JavaScript, and Website development6. Completed ISO-9001 Internal Auditor Certification7. Completed college coursework on Beginner and Intermediate Level Japanese (JLPT N4 certification)8. Completed graduate level college course work on Decision Modeling / Data Analysis, Marketing Management, and Financial Accounting

Kokomo, Indiana Area

Team Leadership-------------------------Coordinated Customer and Product qualifications for all products manufactured at the Kokomo, IN facility in preparation for site closure. More than 120 customers and products were transitions to other facilities within Toppan's global manufacturing network. The project requirement detailed and timely interaction with Quality, Sales, Manufacturing, Engineering, and Global Management to ensure a seamless transfer of products to their designated manufacturing facilities.

Kokomo, Indiana Area

Data Modeling and Analysis----------------------------------------1. Automated data collection and report creation process for daily manufacturing reviews.2. Developed Monthly Supervisor Productivity Analysis | Report Card3. Developed Monthly Operator Productivity Analysis | Report Card4. Developed Lithography (Manufacturing bottleneck) capability restriction analysisSoftware Development--------------------------------1. Developed Operator/Technician certification Verification ToolTeam Leadership------------------------1. Managed Department of >80 manufacturing supervisors and technicians: Responsible for coordinating activities with Engineering, Facilities, Maintenance, Quality, Customer Service and Sales departments while maximizing productivity through all areas in manufacturing flow, maintaining 100% Performance to Schedule (PTS).2. Led bottleneck reduction team focused on Lithography3. Established and deployed procedures and training for ITAR Compliance

Kokomo, Indiana Area

Data Modeling and Analysis----------------------------------------1. Oracle Discoverer ad hoc reporting tool expertSoftware Development--------------------------------1. Developed and Implemented Global Product Planning, Introduction, and Qualification, Customer Change Management, and Global Customer Cross-Qualification Software (APPA / NPI).2. Developed system for measuring internal Performance to Schedule (PTS) and driving improvement3. Developed Excel-based system for managing and documenting Customer-related communications between US and European sitesTeam Leadership-------------------------1. Led site technical customer support engineers and account support representatives for site customer base (100+ companies from the automotive, semiconductor, aerospace, defense, and biotech fields).2. Developed process for managing customer qualifications and product transfers between Europe and US during European manufacturing consolidation3. Successfully drove customer product return, internal yield loss, internal cycle time and internal delay reductions in the Customer Support and Technical Planning areas4. Led team and developed New Product Introduction (NPI) and Customer Change Management FMEAs, Process Control Plans, and Process Flow Diagrams.5. Successfully developed and deployed production control processes during short-term assignment in new facility in Dresden, Germany6. Managed Group of 20 engineers: Led site technical customer support engineers, product managers, and account support representatives for site customer base (100+ customers from automotive, semiconductor, aerospace, defense, and biotech.7. Led team to qualify and transfer manufacturing of approximately 20 customers from Europe to US during European manufacturing consolidation.8. Successfully qualified site to manufacture largest European customer (Infineon) to fulfill capacity requirements during European manufacturing consolidation9. Led human systems improvement team

Kokomo, Indiana Area

Team Leadership-------------------------1. Led site team of Technical Planning Process Engineers and Technical Planning Technicians focusing on Customer Return, Internal Yield Loss, Line Stop and Cycle Time reduction.2. Drove critical Quality improvements, led continuous improvement and corrective/preventive action teams, and prepared areas for QS-9000 certification.Learning and Skill Development---------------------------------------------1. Supervision Skills2. Leadership Skills3. Performance Management processes4. Change Management processes5. People Development processes

Kokomo, Indiana Area

Software Development--------------------------------1. Developed tools for gage recording and analysis2. Developed tools for data extraction and analysis for SPCTeam Leadership-------------------------1. Represented Site on Global SPC Team responsible for developing Product Characteristics and Product Plan for Gage, Product, and Process SPC.2. Implemented SPC and Gage R&R requirements for QS-9000 certification.Learning and Skill Development---------------------------------------------1. Developed SPC training package and trained site in 3 hour training sessions.2. Statistical Process Control concepts and methodologies3. Advanced Microsoft Excel and Visual Basic4. Training and Presentation Skills5. Advanced Microsoft PowerPoint

Kokomo, Indiana Area

Data Modeling and Analysis----------------------------------------1. Created method for organizing and analyzing process monitor results. The key impact of this was a significantly improved efficiency and quality of analysis.Software Development--------------------------------1. Created software for predicting process changes and making adjustments to processing time automatically. The key impacts of this were yield improvement and cycle time reductionTeam Leadership-------------------------1. Led team and developed Electron Beam Lithography Process FMEAs, Process Control Plans, Process Flow Diagrams, and Statistical Process Control. The key impact of this was eventual QS-9000 / ISO-9001 certification.Learning and Skill Development---------------------------------------------1. Photolithography (electron beam processes)2. Statistical Process Control concepts and methodologies3. Advanced Microsoft Excel and Visual Basic4. Creative problem solving methods5. ISO-9001 policies and procedures6. Team Leadership7. User Interface Design