Jeffrey Regele Email & Phone Number

Denver, Co, Us

Denver, Colorado, United States

Denver, Colorado, United States

Denver, Colorado, United States

Lead all our onshore Concierge Team Leads in North America and London to ensure we are driving a great guest experience with a focus on resolution and efficiency. Utilize a large selection of data to determine department trends and identify training needs and participate in business strategy sessions to drive more efficiency in technology to provide support for our representatives.

Greater Denver Area

I have built a successful operations of 91 apartment/hotel units throughout the city of Denver. I am ultimately responsible for the guest experience while they are staying with Sonder Denver and manage the housekeeping partnerships, hospitality agents, maintenance programs and day-to-day operations. I have been successful in creating a team focused on hospitality and quality and have achieved some of the top CSAT scores in the company.

Greater Denver Area

Continuous improvement of the member experience and overall operations of the field teams to ensure an efficient and positive work environment focused on luxury service. Leading a company initiative of in-souring all air travel requests and housekeeping services to provide the Inspirato brand promise. Curating a team of professional housekeepers in 20 destinations around the United States in an effort to decrease operational expenses and improve member experience. Develop staffing model, training materials, employment contracts and implementing technology to manage housekeeping operations.

Greater Denver Area

Create unique experiences for our members enabling them to travel with friends and family with a goal of forming unforgettable moments. The bespoke and virtuoso programs have opened many opportunities for the members to experience travel in a way they have never done before and being able to create a team to execute these dreams has been very rewarding. Oversee all operations and services for our extended travel service options within Inspirato. This includes our Bespoke customized travel team, virtuoso hotel bookings, non-Inspirato villa rentals, non-Inspirato cruise bookings and airline reservations.

Denver, Colorado

Curated and managed a team of international hospitality professionals in Mexico, Italy, France, Spain, Croatia and Greece. My focus was on property management of 30+ homes and over 20 staff members who were providing pre-trip planning services, on-site concierge services and daily housekeeping. Most of the staff were independent contractors and employees of our homeowners and involved relationship building, luxury service training and overall vacation execution. Our goal is to create lifelong memories for our guests and will do almost anything to ensure they have the experience of a lifetime.While maintaining a high level of customer service and an average of 65 NPS score, it was also my responsibility to manage my teams and operations within budget and to focus on way to generate additional revenue for the residences.

Four Seasons Hotel Denver

Manage a staff of 20 front desk agents, concierge and bellmenResolve guest issues and provide appropriate compensation to enhance guests’ experienceManage room inventory and ensure that housekeeping and engineering staff prepare required rooms for daily occupancy levelsComplete payroll, scheduling, purchasing and other administrative tasksEnsure that all employees are trained to meet AAA, LQA and Four Seasons standards

Four Seasons Hotel Denver

Member of concierge team that received highest guest satisfaction scores of all properties in the AmericasTrained in 5 diamond service within the Rooms DivisionComplete check-ins and check-outsPerform concierge duties including trip planning, restaurant reservations, event tickets, transportation needs and provide knowledge about area and eventsLearning Coach responsible for training all new employees in the departmentProficient in Opera, HotSOS, and Concierge Smart programsMember of Safety Committee

Greater Denver Area

Trained in 5 star food delivery and preparationPrepared and delivered orders within time constraints and high standard atmosphereHandled guest requests and complaints within a fast-paced kitchen/hotelFacilitated trainings and shadowing for new employeesCompleted side work to prepare for 24 hour operations

Breckenridge, Co

Responsible for training new employees, payroll and daily housekeeper assignments.

Recruited to be part of the Management Associates Program within Vail Resorts hospitality devision. The program consists of three rotations each lasting 8 months. The three rotations consist of front office, food & beverage and the third that I chose was housekeeping.Active member of the Trainers AllianceAttended trainings to learn material and methods of training new employeesFacilitate training sessions for new employees focused on delivering legendary service, exceptional telephone skills, how to deal with difficult guests, how to improve quality, consistency and service standards and how to effectively work as a team

The Arrabelle At Vail Square

Manager on Duty responsible for scheduling, preparing for arrivals and departures and solving any issues that occur in the rooms divisionCreated the front desk training manual and weekly front office newsletterProficient with the Springer Miller property management system, HotSOS engineering and housekeeping program as well as the GoConcierge interface Active member of the Safety CommitteeFacilitated safety compliance classes that all employees attended

Vail, Co

While on breaks from The University of Denver, I worked as a front desk agent at The Sonnenalp Resort of Vail. While there, I was a member of the Green Team and was also able to shadow the events coordinator and was also trained on the reservations process.

University Of Denver

Opened a new residence hall that holds 350 students, developed and implemented all systems and desk proceduresManaged a staff of 28 Desk AssistantsProcessed resident check-in and check-out paperworkScheduled desk hours and complete payrollDirect person responsible for training, troubleshooting, and managing the Persona Key System

University Of Denver

Responsible for 35 studentsResident Assistant selection committee memberCo-Programmed education, social, and student development events for my residentsWorked as a Desk Assistant of Nelson Hall and was trained in crisis management

Bachelors, Hospitality

Activities and Societies: Pioneer Leadership Program, Theta Chi Fraternity, Colleges Against Cancer, Club Tennis Team, Undergraduate.

Study Abroad Student, Italian Studies

I traveled with a group of students to the University of Bologna and spent 3 months learning about the culture, language and society.