Jeffrey Burks Email & Phone Number

Greater Grand Rapids, Michigan Area

Key Green Solutions is the leader in Sustainability Software. Our software suite is designed to help track and measure data as you develop and manage your sustainability programs. Our Software tracks your:- Waste (Municipal Solid, Recycling, Regulated Medical, Hazardous, Hazardous Recycling, Pharmaceuticals)- Energy (Electricity, Natural Gas, Steam.

Greater Grand Rapids, Michigan Area

• Managed major, mission critical projects, including implementation and customer relations for key purchasers of software including - Cox, Comcast, and Time Warner. Responsible for leading and collaborating with.
• Achieved success in all projects by accurately setting project scopes and effectively leading internal and customer staff through the implementation process.
• Maintained a high-level of communication before, during and after project engagements by leading project reviews including key date milestones.
• Deepened executive level customer relations by organizing, leading and presenting quarterly performance reviews to a national executive team.
• Significantly improved overall external customer relations by creating performance reports, leading weekly reviews, and managing the quality assurance of error resolution during project implementations.

Greater Grand Rapids, Michigan Area

• Developed, managed, and trained software customer support team with emphasis on project implementation, error resolution, and process improvement.
• Managed successfully all implementation and training projects by executing and completing on time and within budget.
• Improved customers business workflow by leading and training on the collection and presentation of multiple data types and multiple digital video types with an integrated software system.
• Achieved industry-leading customer service by designing and deploying a solid follow-up process during significant company growth.

Long Island, New York

• Managed and led large data conversion projects merging legacy systems data for large international accounts including - SEB Bank (Stockholm, Sweden), Riggs Bank (Washington, DC), Wachovia Bank (Charlotte, NC), and BCBS.
• Completed all projects successfully by accurately setting project scopes and effectively leading teams of engineers through the implementation and execution.
• Maintained a high-level of communication before, during and after project engagements by leading project reviews.
• Established loyal internal and external customers by training, supporting and performing follow-up services using post-conversion documentation and interviews.
• Experienced in international business relations by conducting business overseas for 60% of the consulting engagements.

Double Master Of Arts, Theology & Human Services Counseling

Bachelor Of Science, Management Science And Information Technology, Decision Support Systems