Account Manager
Current• Primary owner of the client and insurance payor relationship• Strategically, proactively and collaboratively align revenue cycle operations and clinic operations to ensure effective outcomes during client on-boarding.• Review, report on and advise clinic operations regarding strategic practice improvements• Direct the work of the AR team members which includes Billing Specialist and AR Specialists• Responsible for the performance of the clinic revenue cycle KPIs (e.g. days in accounts receivable, first pass payment resolution, best practice office workflow which results in timely signed visits), subject matter expertise, and Client satisfaction ratings as the primary measures of success• Utilize system tools to identify at risk accounts and determine actions required by the AR team or clinic• Manage Clients' accounts receivables, including analyzing by category and by payer and offering strategic solutions to reduce time in aging• Identify the root cause of issues impacting proper and timely first pass payment results and working with the AR team and clinic resources to implement process and system changes to drive results• SME in revenue cycle management, which includes monthly and quarterly reporting to client, identify issues affecting performance, and recommend actions to drive success• Deliver exceptional customer service by resolving patient escalations timely• Serve as the primary point of contact for the health center operations, and triages issues or tasks to the appropriate AR team member• Collaborate with internal teams to identify improvements needed to enhance the client experience, service, product, and process to support value proposition• Identify, articulate, and champion Client needs and desires to operations management for resolution
