Technical analyst providing support for the iSeries (AS400); Windows server and Microsoft SQL administration; disaster recovery planning and execution; application vendor management, Help Desk Tier 2/3 support, audit/compliance and after hours on call support. Implementation and management of the Solarwinds suite of monitoring components providing monitoring across AWS, VMWare, Windows Server, web URL, and asset inventory.

Managed the CGI outsourcing team leads supporting iSeries (AS400); SAP R/3; backup and recovery; disaster recovery; BMC ControlM job scheduling; and systems monitoring. Managed the internal Microsoft Exchange environment and worked closely with the IBM I-Series application vendors. Accountable for ensuring successful completion of audit and compliance standards and testing. Created a process to keep systems and applications current in patching and operating system support. Performed application upgrades per schedule. Provided 24 x 7 continuous operations support through onsite operations staff and automated alerting.

Directed the operations activities supporting a local 24 x 7 data center and multiple remote data centers with limited onsite support. Managed the growing needs of the business by providing after-hours Help Desk access and ensuring internal customer needs were met by providing excellent communication to the field technicians.Directed the implementation and support of SAP/R3 ERP/CRM with BMC ControlM running on Windows and SQL server. This included support for change management through development, quality assurance, user acceptance testing and promotion to production. Managed end user support, user access, system performance monitoring and reporting, operating system and application upgrades, hardware upgrades and additions. Managed the integration of ControlM with SAP/R3 ERP and the iSeries (AS400) to provide a corporate job scheduling standard for all production related jobs.

Provided data center support and all areas of iSeries (AS400) technical support. Accountable for backup and recovery, client support, upgrades and system performance, nightly processing.

Directed data center operations to support 24 x 7 warehouse processing. Managed the teams supporting 15 iSeries (AS400) servers distributed nationally with monitoring, backup and recovery, pc support, and technical support for remote locations.