I'm a technical leader who drives results through innovation, process improvement, collaboration, and coaching. I lead by example and have experience in guiding teams through strategic and technological change, identifying needs and developing strategic business solutions, and managing staff and systems performance. When it comes to clients (both internal and external), I've had success in driving customer satisfaction, business growth, managing complex projects, and exceeding metrics - both financial and non-financial. I'm constantly looking for ways to maximize systems efficiency and delivery. I achieve this through teamwork, garnering feedback, and applying measurable data. I'm also driven by the prospect of fixing challenging problems - whether they're related to people, process, or technology. Competencies include:Team Leadership • Project Management• Account Management • Technology Transformation & Strategy • Change Management • Program Management • Vendor Management • Customer Service • Team Building • Training • Change Management • Coaching • Problem Solving/issue Resolution • Relationship Management • Incident Management • Collaboration