Jeffrey Costello Email & Phone Number

Albany, New York, United States

Leverage Oracle SQL Developer, Informatica, and Power BI to analyze data flow and large datasets feeding telephony and WFM systems to help inform enhancements, upgrades, and issue resolution for both processes and systems. Collaborate with product owners, business staff, developers, and QA Testers to devise user stories and acceptance criteria for planned work related to systems upgrades and process refinements/automation.Assist with drafting documentation for the data warehouse… Show more Leverage Oracle SQL Developer, Informatica, and Power BI to analyze data flow and large datasets feeding telephony and WFM systems to help inform enhancements, upgrades, and issue resolution for both processes and systems. Collaborate with product owners, business staff, developers, and QA Testers to devise user stories and acceptance criteria for planned work related to systems upgrades and process refinements/automation.Assist with drafting documentation for the data warehouse team, including ETL Design Documents, Data Definition Field Documents, and write-ups on various gap, comparative, diagnostic, and descriptive analyses for datasets.Supported the migration of our telephony and WFM systems to new platforms by researching existing data tables and new vendor API to inform new data table design and ETL logic. Also provided post-deployment support by researching reported issues and assisting the team in resolving them.Engage in regular production support tasks, monitoring various functional systems using queries and email notifications, triaging and escalating anomalies to the necessary teams via Jira tickets when necessary. Show less

Greater Boston Area

Provided logistical and technical support to Work From Home Deployment Efforts during the initial COVID-19 outbreak by assisting IT with imaging workstations, providing updates to leadership, packaging workstations, managing inventory/documentation, and coordinating with courier services for workstation deliveries.Coordinated with operations, development, corporate stakeholders, and a vendor in implementing process automation for Email Inbox Management and Automated Data Entry and… Show more Provided logistical and technical support to Work From Home Deployment Efforts during the initial COVID-19 outbreak by assisting IT with imaging workstations, providing updates to leadership, packaging workstations, managing inventory/documentation, and coordinating with courier services for workstation deliveries.Coordinated with operations, development, corporate stakeholders, and a vendor in implementing process automation for Email Inbox Management and Automated Data Entry and Electronic Image Uploading to realize cost savings of approximately $200,000/year, freeing up staff to engage in other tasks, and optimize the existing processes.Oversaw the Boston project's internal Information Systems Request Process, including request intake, requirements gathering, curating our Jira sprints/backlog, and reporting regular status updates to business stakeholders across 20 departments.Managed internal projects to enhance existing workflows or implementing technology requests identified by leadership or management.Facilitated weekly prioritization meetings with management to inform schedules for the development team.Provided logistical and analytical support for other projects within the Project Management Office as needed by drafting documentation/workflows, gathering requirements, reviewing data sets/reports, or collaborating with the development team. Show less

Greater Boston Area

Assisted incorporating two new processes acquired from a former vendor into existing workflow, oversaw staff training, and drafted work instructions.Coordinated team efforts in migrating 70,000+ physical provider files from former vendor to on-site storage.Directed workflow for ten people consisting of data entry clerks, filers, scanners, and researchers processing around 1,000 documents a day.Refined Excel productivity and quality reports to improve training and… Show more Assisted incorporating two new processes acquired from a former vendor into existing workflow, oversaw staff training, and drafted work instructions.Coordinated team efforts in migrating 70,000+ physical provider files from former vendor to on-site storage.Directed workflow for ten people consisting of data entry clerks, filers, scanners, and researchers processing around 1,000 documents a day.Refined Excel productivity and quality reports to improve training and coaching; increasing the department's accuracy rate from 95% to 98%. Coordinated with other departments on process changes and day-to-day work efforts. Show less

Greater Boston Area

Created Excel reports tracking individual, team productivity, and quality metrics to improve department performance.Entered data for 500+ medical documents daily, maintaining a 99% accuracy rating.Handled sensitive medical information in compliance with HIPAA regulations.

Morrisville State College

Worked on the MSC school paper in multiple capacities as Section Editor, Online Editor, Managing Editor, and Editor In-Chief. Led efforts to institute the paper as a recognized organization by the Student Government Organization, coordinated schedules for paper and online publications, coordinated with section editors to manage story production, and edit stories for multiple sections prior to publication.

Published several articles pertaining to a variety of stories in the video game industry, including straight news stories, feature stories, and opinion columns. Posted notifications to several social media outlets to increase website exposure. Participated in a weekly podcast on various topics in the gaming industry, responsible for researching background information, developing talking points, and participating in the live recording.