Customer Operations Representative
Georgia, South Carolina, Florida Territory
CHEP manages, maintains, transports, and supplies more than 350 million platforms for our customers. Our higher quality pallets, containers, RPCs, bins, trays and store displays support the construction, handling and transport of more efficient and sustainable product loads. CHEP platforms and services play a critical role within every leg and across every trading partner in the supply chain. • Maintained account metrics for a territory including over 100different accounts whose pallet issue volume exceeded 4.4 millionpallets this past year (median worth of over $22 million).• Built relationships with customers, listening to and understandingtheir needs, resolving issues, and ultimately becoming a valued partof their everyday business.• Provided customers with a single point of contact, a “face”, theycould rely on to help resolve their issues and listen to their needs.• Established relationships on multiple levels to understand thecustomer and demonstrate how to execute best practices within theirdaily control processes.• Collaborated with Sales and Operations to create unique planswhich establish cost savings/benefits and reduced service failure toeffectively grow the business.• Became a part of the customer’s experience from start to finishincluding implementation, regularly scheduled visits, establishing bestpractice methods, execution of annual audits, and off boarding.• Met or exceeded target sales objectives for 5 fiscal years; toinclude increasing overall pallet volume via lane expansion, buildingsales funnel within territory by hunting for qualified leads.