Jeffrey Dawson Email and Phone Number
Jeffrey Dawson's Location
Kearney, Missouri, United States, United States
Jeffrey Dawson's Contact Details
Jeffrey Dawson work email
- Valid
- Valid
- Valid
- Valid
Jeffrey Dawson personal email
n/a
About Jeffrey Dawson
A highly qualified, results oriented professional with in-depth knowledge and experience in the implementation and troubleshooting of LAN/WAN network systems, to include network analysis and optimization. Proven ability to develop technical documentation required to train less experienced technicians. Highly skilled at resolving complex network problems in order to consistently deliver effective solutions and ensure customer satisfaction.Specialties: CSfC Network Engineering, Network Design, Optimizing Networks, Trouble Isolation, Technical Liaison, Process Improvement, Deployment Planning, Large Scale Project Planning, Network Operations, F5 BIG-IP, Implementation of IP, MPLS, VoIP, ATM, FR, DSL.
Jeffrey Dawson's Current Company Details
Jeffrey Dawson Work Experience Details
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Senior Network EngineerShook, Hardy & Bacon L.L.P. Jun 2022 - PresentKansas City, Missouri, Us
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Senior Csfc EngineerIron Bow Technologies Dec 2021 - Jun 2022Herndon, Va, UsSupported the development, configuration, testing, and evaluation of Commercial Solutions for Classified (CSfC) solutions used to secure government customers' classified data. Lead the CSfC team to configure firewalls, Intrusion Prevention/Detection systems, VPN gateways, wireless controllers from various vendors (e.g., Aruba, Cisco, Palo Alto) to meet NSA, DoD, and customer requirements. Wrote standardized system documentation, including configuration guides, test procedures, test results, and training materials. -
Senior Network AdministratorIron Bow Technologies Jun 2021 - Dec 2021Herndon, Va, UsResponsible for overall planning, organizing, and execution of all Help Desk functions. Including directing Help Desk team members to meet customer requirements as well as the support and maintenance of existing Infrastructure. Lead Help Desk resources supporting Service Level Agreements. Trained, mentored and provided guidance to team members to ensure successful task completion and SLA’s. Interfaced with internal engineering contacts and the customer to ensure the Help Desk is meeting and exceeding customer and corporate expectations. Created and maintained department metrics, SLAs and KPIs. Ensured the department’s operation is in alignment with business and security objectives. Created and maintained well documented processes coupled with efficient and consistent work methodologies that conform to and support audit, security and business continuity requirements. Acted as the point of escalation for issues and directed resource allocation to expedite resolution.
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Process Improvement Operations ManagerEpiq Jun 2020 - Jun 2021New York, New York, UsResponsible for improving the ticket queue workflows and identifying and improving processes and procedures. This include writing and publishing new processes, roles and responsibilities, and help drive new procedures within IT Operations. Work with other teams inside and out of IT to set roles, processes and create guidelines on new procedures. -
Manager, Network EngineeringEpiq Feb 2020 - Jun 2020New York, New York, UsResponsible for the management, strategy and execution of projects for the Network infrastructure. Oversaw technical projects in alignment with the organizational goals and directed the effective delivery of networks, services, and disaster recovery systems & processes. Trained, mentored and provided guidance to direct reports to ensure successful task completion and SLA’s. Developed business cases for Network projects and presented to senior executives. Ensured the department’s operation was in alignment with business and security objectives. Created and maintained well documented processes coupled with efficient and consistent work methodologies that conform to and support audit, security and business continuity requirements. Developed metrics for networking to provide capacity planning, ensuring adequate evaluation and preparation for growth. Responsible for managing outside vendor relationships and tracking SLAs to ensure all delivery metrics are being maintained. Supervised the operation of the global data network. Responsible for Network design, management, and capacity planning. Managed projects for the data network, office moves, and data center build outs.
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Manager, Network OperationsEpiq Jun 2019 - Feb 2020New York, New York, UsResponsible for overall planning, organizing, and execution of all Network functions. Including directing Network Operations to meet customer requirements as well as the support and maintenance of existing Infrastructure. Managed Network Operations resources supporting Service Level Agreements. Trained, mentored and provided guidance to direct reports to ensure successful task completion and SLA’s. Interfaced with other department heads and customers to ensure Network Operations is meeting and exceeding customer and corporate expectations. Created and maintained department metrics, SLAs and KPIs. Ensured the department’s operation is in alignment with business and security objectives. Created and maintained well documented processes coupled with efficient and consistent work methodologies that conform to and support audit, security and business continuity requirements. Managed efforts to support implementation of new releases and upgrades of hardware, software, utilities and operating systems in support of stable production environments. Managed 24/7 operations and on-call rotation schedules, ensuring staff adhere to SLAs for support. Additionally, managed any Severity 1 system issues, performing triage and ensuring a well-organized efficient response processes. Acted as the point of escalation for network operational issues and direct resource allocation to expedite resolution. Drove improvements in service delivery processes to maintain consistency and quality.
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Network Operations Team LeadEpiq Nov 2018 - Jun 2019New York, New York, UsResponsible to lead the Network Operations team to ensuring the maximum possible service availability and performance for customer facing services and the internal network. Deployment and maintenance of network monitoring, analysis and reporting tools. Worked with other team leads to devise and implement global process, documentation, training and strategy. Engage on customer service issues, researching and implementing service and process related issues to drive out process induced outages.
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Network EngineerEpiq Nov 2017 - Nov 2018New York, New York, UsResponsible for day-to-day network performance monitoring. Trouble ticket generation and response, application of configuration changes via the change control systems and processes. Installation of network hardware and software. Participate in 24/7 on-call rotation.
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Network Engineer IiiVerizon Wireless 2011 - 2017Basking Ridge, Nj, Us• Responsible for the design and engineering of all regional data equipment for two Alcatel-Lucent MSCs (core sites) and three Cisco MSCs (access sites).• Responsible for the design of site specific scripts and MOPs for the KSMO region.• Responsible for the implementation and troubleshooting of data network protocols, architecture, and associated data network equipment: TCP/IP, MPLS, EIGRP, OSPF, and BGP, LAN /WAN, routers, gateways, and switches.• Manage all vendor and contractor communications from installation, integration and migration of respective NNO and DSO projects.• Responsible for advanced installation, operation, and maintenance of switching, data communications and peripheral equipment associated with EVDO/LTE. -
Network EngineerGeneral Datatech 2009 - 2011Dallas, Tx, Us• Assisted clients in project definition and business requirement collection to provide evaluation and direction in both operational processes and technical network architectures.• Provided consultative, proactive and/or reactive support to GDT service provider and enterprise accounts.• Performed analysis of highly complex network designs that consisted of route/switch, wireless, and security. • Performed role of technical lead on large scale projects, responsibilities included the planning, design, implementation, and optimization of network services. • Generated system design specifications and as-built documentation.• Generated network configurations from low level design for highly complex network architectures.• Planned and executed highly complex network upgrades and network migration activities for service provider and enterprise clients.• Generated standard project documentation including detailed acceptance test plans for highly complex networks.• Performed network infrastructure reviews to determine if they met the defined business continuity objectives.• Performed proof of concept testing for clients on new products or technologies. -
Network Engineer IiiEricsson 2009 - 2009Kista, Stockholm, Se• Sprint contracted Ericsson Services to maintain their network, as part of the contract Sprint “re-badged” all network employees to Ericsson Services. I performed the same duties for Ericsson Services on the Sprint account that I did while employed with Sprint. -
Network Engineer IiiSprint 2007 - 2009Overland Park, Kansas, Us• Completed the design document, test cases and after action review for the evaluation of interoperability of NG-911 vendors data delivery solutions.• Developed the design documentation for Network Based Circuits on the Cable and NGVN networks.• Acted as the liaison between Network Design and Network Operations to translate complex design documents into front line service delivery work flows. • Provided technical training to front line and Tier II engineers on NG-911 network implementation to ensure traffic management and capacity planning functions were met.• Provided operational expertise for the network design process to ensure operational readiness. -
Technical Support Engineer IiiSprint 2005 - 2007Overland Park, Kansas, Us• Deployed the Nortel SN08 software release to support the NGVN network.• Deployed the LUCENT SB-EVM card which allowed Sprint to provide Rev A. EVDO service.• Provided focus on the quality and efficiency of network implementation activities for assigned projects to ensure operation acceptance and readiness of new products and technologies. • Built the structure around operational acceptance criteria and worked across organizations to ensure products, technologies and processes were thoroughly tested and “network ready” before being deployed into the production network.• Acted as a focal point for highly complex network problem resolution.• Performed role as technical project manager on projects assigned.
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Network Engineer IiiSprint 2001 - 2005Overland Park, Kansas, Us• Instrumental in the successful transition of a customer data network implementation center from Kansas City to Reston, VA in 2003. Acted as the subject matter expert for managing complex technical issues, as well as provided training that sustained a multi- million-dollar product line and the associated customer base without customer impact or reduction in customer satisfaction.• Developed a comprehensive training curriculum and network element certification program, which ensured technicians had the necessary training to perform tasks. • Procured equipment, facility, and connectivity to set up a training facility for technicians to acquire configuration experience in ATM, FR, Dedicated IP, and NbVPN services, outside of a production network.• Provided Tier III support for ATM and FR customer network implementation personnel; this involves resolving highly complex technical issues.• Provided technical advice to executive management on support capabilities and constraints related to all aspects of ATM inter-working services, which resulted in a reduction in service delivery intervals.
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Network Engineer IiSprint 1999 - 2001Overland Park, Kansas, Us• Provided Tier II engineering support and training for less experienced technicians to include installation, test, and turn up of ATM services and logical network design for customers, including IP inter-working solutions.• Subject matter expert on SD requirements for provisioning systems used to support ATM services.
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Network Operations Specialist IiSprint 1997 - 1999Overland Park, Kansas, Us• Automated the configuration of the Nortel Passport switch, reduced the time for initial switch implementation from five hours to fifteen minutes.• Drafted Methods & Procedures for the manual configuration of the Nortel Passport switch.
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Communications Computer Systems OperatorUnited States Air Force 1995 - 1998Randolph Afb, Tx, UsResponsible for the deployment, configuration and operation of the AN/TTC-39A (v) 4 tactical telephone central office. The switch is forward deployed to combat locations to support the Air Mission. -
Security PoliceUnited States Air Force 1990 - 1995Randolph Afb, Tx, Us
Jeffrey Dawson Skills
Voip
Wireless
Ip
Network Design
Computer Network Operations
Telecommunications
Networking
Switches
Troubleshooting
Mpls
Project Management
Atm Networks
Testing
Wan
Integration
Cisco Technologies
Voice Over Ip
Wireless Technologies
Security
Vendor Management
Network Engineering
Internet Protocol Suite
Enterprise Software
Frame Relay
Routers
Tcp/ip
Wireless Networking
Lte
Internet Protocol
Network Architecture
Management
Process Improvement
Lan Wan
Ethernet
System Deployment
Technical Support
Leadership
4g
Routing
Cdma
Bgp
Managed Services
Data Center
Ospf
Firewalls
Software Installation
Jeffrey Dawson Education Details
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Strayer UniversityInformation Technology -
Community College Of The Air ForceN/A
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St. Louis Community CollegeN/A
Frequently Asked Questions about Jeffrey Dawson
What company does Jeffrey Dawson work for?
Jeffrey Dawson works for Shook, Hardy & Bacon L.l.p.
What is Jeffrey Dawson's role at the current company?
Jeffrey Dawson's current role is Senior Network Engineer - CCNA.
What is Jeffrey Dawson's email address?
Jeffrey Dawson's email address is je****@****bow.com
What schools did Jeffrey Dawson attend?
Jeffrey Dawson attended Strayer University, Community College Of The Air Force, St. Louis Community College.
What skills is Jeffrey Dawson known for?
Jeffrey Dawson has skills like Voip, Wireless, Ip, Network Design, Computer Network Operations, Telecommunications, Networking, Switches, Troubleshooting, Mpls, Project Management, Atm Networks.
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