Working on an elite team of experienced software engineers who love debugging, prefer variety, and are passionate about finding and fixing problems. This is the team that everyone relies on to resolve real customer impacting issues in all areas of the product. Tasks include:• Investigating and resolving customer-identified defects, product issues, installation, and configuration issues with Tableau products.• Working directly with the rest of Development, Tech Support, Sales Consultants, and customers to resolve complex issues. • Replicating, debugging, and fixing product issues in various environments, working with feature developers as needed.• Analyzing product log files, crash dumps, network traces, etc.• Maintaining strong working knowledge of products and develop product improvementsLanguages include Java, C++, C#, Javascript, and Python.

Photographer for Stanford Jazz Workshop (2011-present) and Palo Alto World Music Day (2009-2013).

• Designed and coordinated software development for eVigils, a secure messaging application for the healthcare market, for iOS, Android, and the Web.• Built a web console for a new healthcare integration engine that included an interactive HL7 viewer, single sign-on capability, and integration across multiple instances.• Designed user interfaces for Web products in the healthcare market. Created wireframes with Balsamiq and mockups with HTML, Javascript (especially jQuery), and CSS.• Created a Java-based server management console for configuration, logging, email notification, and remote file access, accessed via the web, with MVC-style HTML page generation, an extensible framework, and built-in security model.• Created MitemView/NXTier, a TCP-based communications framework for supporting peer-to-peer communications (between MitemView applications) and client-to-server (for integrating MitemView with existing applications).• Created a software build process and manufacturing system; installed a version control repository; created a licensing system; implemented an installation package.• Created interactive tools for MitemView, including watchers for viewing the state of running applications, and a log viewer designed to ease behavioral analysis of applications.• Led development and porting effort for MitemView/Windows, a communications framework and server (written in C) that allows developers to integrate their applications with legacy services and data. Built "personalities" to allow development of MitemView applications for Visual Basic, PowerBuilder, Java, and Microsoft .NET CLR languages.

Provided software design, implementation, and porting services to a variety of companies, including:Apple Computer: HyperCard stack for sales and support personnel.Digital Equipment Corporation: Unix software configuration management system.Failure Analysis Associates: MS Windows information retrieval interface.Finot Group: Ported file management/backup program to OS/2.PeaceNet/IGC: Unix-based email and conferencing system.Phoenix Campaign Services: Political campaign database system.Teknekron Software Systems: Unix, Windows, MS-DOS, and VMS projects.University ProNet: Design of PC and Mac resumé collection programs.

Project Leader and Team Member: Provided technical leadership for government funded research projects in software engineering and information retrieval. The information retrieval project became a successful commercial spin-off (Verity). Co-authored papers on information retrieval, software engineering, software maintenance, and user interfaces.Computer Systems Programmer/Manager: Provided support and management for Unix systems. Kept the computers fed and clothed while working on research projects.

Worked on C language and compiler tools in the Unix Support Group.