• Managed all Constituent Service development activity including portal, mobile, CRM and IVR for all constituent types including Members, State Agents and Providers.• Create, prioritize and manage portal and mobile focused features to ensure that the work defined for the team is meaningful to the customer / stakeholder, yet realistic and attainable for the development teams. • Manage the requirements engineering process throughout the development life cycle, eliciting, documenting, analyzing and harmonizing functional and non-functional software requirements. • Support sprint planning and reviews, development estimation, and incremental feature delivery in tight collaboration with Customers, Business Teams, Engineering and QA. • Lead requirements workshops and reviews in a cross-functional setting to support verification activities, traceability, and assessment/analysis of risk. • Facilitate scoping of product requirements and setting of business priorities to align product roadmaps and deliverables.

Implemented Scrum process at Rakuten.com moving from waterfall. JIRA Administrator and Scrum Master for Website development team, Mobile team and Marketing Scrum teams. Lead both projects and Scrums to add transparency, mitigate risks and communicate status. Lead teams to increase velocity and launch projects and scrum stories on time and at budget. Lead all daily stand ups, planning meetings and reviews/retrospectives. Removed all technical and business blockers and worked with Product Owners to increase team velocity, organize backlog of stories and prioritize against project roadmap. Experience with Web technologies HTML / HTML5, CSS, Javascript, JQuery and managing teams using them.

Product Manager for Buy.com's successful implementation of Marketplace its platform company wide. Buy.com's Marketplace accounted for over 70% of all sales from the time I introduced and championed this initiative. ● Drove the development of new features and worked with merchants to prioritize their needs.● Maintained the daily operations of Rakuten.com Shopping’s Marketplace to ensure that all transactions flow efficiently from the customer to Buy.com to the seller including all seller and buyer fraud reviews and policies.● Developed and mentored a team of integration, compliance and technical account managers.● Strategically positioning Buy.com’s Marketplace as an alternative to current marketplaces by partnering with Merchants to increase GMS, promote items an increase sku count.

Launched new onboarding process to add new merchants and stores to Amazon’s third party platform.● Managed a team Engagement Managers working to integrate new merchants and products onto Amazon.com’s e-commerce platform. ● Developed onboarding process, schedules, and performance objectives that effectively integrate new merchants. ● Coordinated multiple cross-functional departments including product development, finance, and web development to ensure constant improvement.

Managed retail and marketplace Payments Operations for Amazon.com US and Canadian Operations.● Managed a team of eight analysts. The team implemented investigated and documented retail and marketplace Payments Operations systems breakdowns and upgrades. ● Successfully identified, tested and prioritized payment launch issues for Amazon.com, Amazon.co.uk and Amazon.de Marketplace. ● Coordinated associated departments including Business Development and Finance regarding Amazon.com Global Payments. ● Developed, tested and evaluated new payment process such as E-checks, Direct Debit, and Customer Credit Accounts for use across Amazon.com’s multiple platforms.