Jeffrey Dietrich Email & Phone Number

Overland Park, Kansas, United States

5317 W. 151St Street Leawood Ks 66224

7802 Barton St, Lenexa, Ks 66214

Leawood, Kansas

Function as a global venture capitalist responsible for value creation within Black & Veatch and targeted client segments. Operating as an entrepreneurial Master Black Belt utilizing Innovation, Lean, Business Process Management and Six Sigma concepts to identify and complete projects aligned with the corporations strategic plan.

Kansas City, Mo 64081

Complex Problem Solving / Program Development- Mentored the recruitment, training, and supervision of 37 Black Belts; succeeded in achieving financial impact with more than $57M in cost savings from 2006 to 2014 through DMAIC, DMADV, and Lean approaches.- Personally lead 23 Lean projects and 30 Lean activities, which involved Kaizen Events, VSM, 5S, Waste Walks, A3, Standard Work, and Visual Management Systems, and 16 DMAIC and DMADV projects efforts yielded 22 million dollars of net impact to bottom line results.- Instructed more than 10,000 Executives, Champions, Master Black Belts, Black Belts, and Green Belts on Six Sigma methodologies, soft tools, and statistical concepts. - Performed the function of lead mentor for internal Master Black Belts in training.- Strategically managed the integration of all employees into the culture of continual improvement, which involved the implementation of policy deployment and translation of objectives to all levels of the workforce.- Led the development of Black Belt / Green Belt training materials and soft tools for the Technical Advisory Council for the Lean Six Sigma program to include: - Project scoring and selection matrix for executive prioritization and decision-making, Data Analysis Strategy, Stakeholder ETE Contact Strategy, Predefine Kickoff, X Validation, Project Closure Processes- Conducted 100% of all Lean Executive training, and more than 50 Black Belt Education and Training Workshops.- Gained track record for streamlining bottom-line results by developing systems of continuous improvement: - Lean consultant on the ATT Mobility Integration. - Infrastructure build lead on End-to-End Ethernet to the Cell Site Initiatives. - Project lead on Merger Integration of MSOC Web Action Log Tracker (WALT).

Kansas City, Missouri Area

Program Development | Performance Improvement- Rendered critical participation in the original ATT corporate pilot for Six Sigma.- Six Sigma Team Lead, accountable for overseeing Six Sigma Black Belts in Special Service and Installation and Repair; as well as assisting with proper application of methodologies. - Led the implementation of a holistic approach to Continuous Improvement and Lean Six Sigma activities; spearheaded the development of project dashboards, tracking systems, and metric reporting. Growth and Development Impacts:- Completed 4 Black Belt projects, while working toward certification through DMAIC and DMADV methodologies actualizing in more than $15M of cost savings.- Completed DMADV project to provide proof of concept of a Web-Based ETE Visual Management System for the DS1 product line that passed 18 departments (DS1 Provisioning).- Displayed proficiency in directing complex projects, from concept to full operational status, which involved the development of schedules, earned value reporting, and analysis.

Lee’S Summit, Mo 64081

Program Development | Process Optimization- Effectively supervised merger integration teams which included AT&T Southwest LFO-In Process Optimization and the Web/Data Development Management teams.- Served as primary contact for AT&T Southwest and 13 state initiatives, including Tech of the Future, Manager of the Future, COMET, Dashboard, AWP, Cooper to Fiber, RTAD, Up Periscope, force to load modeling, and other new product/service deployment.- Strategically led team in supporting and enforcing more than over 8000 M&Ps, from 2003 to 2006.Growth and Development Impacts:- Rendered keen oversight to 480 distinct projects, while securing corporate savings equivalent to more than $75M in quantifiable productivity gains.- Completed diverse initiatives for the removal of work content, enhancement of operational effectiveness, and improvement of key service measures while consistently achieving operational expense targets.- Successfully developed the LFO Manager Dashboard¬–which was an end-to-end management, utilizing the Six Sigma DMAIC quality concept, which resulted to saving $6M for the corporation in forecasted contractor expenditures.- Completed the application of workflow solutions, involving C.O. CART, Routine Administration, Dashboard, DT by 8:00, RTAD, and TFAT resulting in millions of dollars in productivity gains and expense savings.

Independence, Mo 64050

Operations ManagementResponsible for 125 member management/non-management workforce conducting central office installation/ maintenance activities for the Kansas/Missouri region. Planned, organized, managed, and budgeted resources/efforts relating to the provisioning/maintenance of switching, frame, power, SS7, IDST, transport and miscellaneous equipment. Facilitated/coordinated central office switch conversion activities. Managed multiple projects and spearheaded the deployment of the LFO portion of new technologies and services

Tulsa, Ok, 74102

Managed the Arkansas/Oklahoma Transport Center in the NOC, which provides software provisioning, maintenance, and surveillance for all local loop and interoffice transport facilities. (ATM, Frame Relay, SONET, Asynchronous Multiplexar’s, Digital Radio, DCS, Loop Electronics and PRONTO.) Managed a workforce of 140 management/non-management personnel. Controlled operational budget of 11 million. Established a 2-state interoffice facility turn up and order completion group, which reduced missed carrier turn-ups 67% in first month of operation. Merged a 4 state Trouble Report Center to increase focus on Customer Reports and maximize utilization of personnel. Responsible for the Arkansas/Oklahoma surveillance, analysis, and maintenance of core switching network elements. (5ESS, 1AESS, DMS, AXE, DSC STP, DMS STP, DMS10). Executed a 4 state Trunk surveillance and maintenance organization that increased focus on NMA tickets generated from Trunk Manager.

Kansas City, Mo, 64106

Conducted Quantitative/Qualitative analysis to support managerial decisions and practices. Improved quality of service performance, implemented process innovations and process re-engineering. Managed, facilitated, and developed solutions to correct negative trends which promoted improvement in network business activities. Conducted root cause analysis, results analysis and process analysis relating to service measurements.

Mission, Ks, 66202

Designed programs that retained market share and preserved profitability in the residential service segment by developing, executing, and analyzing consumer retention programs. Identified voids and implemented corrective actions to the front-end sales process. Developed, trained, and supervised Sales/Customer Service Representatives including the regions top performers, improved group results 35% in first month of direct supervision and cumulatively surpassed performance objectives by 76.4% annually. Implemented absence control policies, which have reduced the incidental absence rate 35%.

Omaha, Ne

Directly supervised, trained, and motivated newly assigned personnel with 100% placement rate to their permanent duty sections. Department of Defense Certified instructor with over 5500 classroom instructor hours.

Master Of Business Administration (M.B.A.), Business Administration, Management And Operations, 4.0

Bachelor'S Degree, Business Administration, Management And Operations, 3.85

Associate'S Degree, Associate Of Applied Science In Aerospace Technology, 4.0