• Lead the North American Business Development team's sales, account management and marketing activities, partner relationship-building, and quote preparation for SaaS, Cloud, and IP-based products, systems, support and professional services• Uncover and qualify direct and channel network (dealer, manufacturer’s representative) leads/opportunities and industry partnerships that drive revenue growth in target North American target, including Public Safety, Rail, Utilities/Energy, Government and Transportation, by providing technical information, product and software demonstrations and industry knowledge• Business development activities including sales presentations, webinars, needs assessments, establishing vendor, channel network partnerships, competitive market analysis • Develop and manage RFP, RFI, and RFQs for new business opportunities, up to and including the creation of proposals, pricing, and coordinating inputs from various organization SMEs; assist potential customers with developing their RFP/Bid Specifications to lead the bid• Monitor direct and channel sales performance, manage CRM, and track core KPIs to measure effectiveness and efficiency of the sales cycle• Federal, State and Local sales, account, and contract management across all markets• Manage product and services pricing, discounts and margins for all service and product offerings• Business strategy efforts including ongoing competitor, market, and product analysis

• Managed the field marketing and operations requirements of 15 retail locations on campus, including Starbucks, Subway, Tim Hortons, Second Cup, Extreme Pita, and Pizza Pizza• Managed merchandising, product listings, pricing, develop annual marketing and promotional calendars for both retail and residence dining• Hired and trained frontline associates on customer service, upselling, menu and product knowledge• Monitored product sales and velocity reports• Managed all online web, social media, and digital ad presence (web, Facebook, Twitter, Instagram, Google Ads)• Managed Aramark’s presence at all event fairs, expos, and information sessions, on and of campus; continually liaise with Ancillary Services partners and departments• Social Media Champion, Digital Media Champion (Canadian Region), serving as primary liaison and expert for the Canadian region; trained new hires on best practices and processes• Engaged in all-around marketing tactics, including field marketing, advertising, social media management, website maintenance, product mix, and product merchandising• Grew top-line meal plan sales by 95% in two years (and 300% over six years) through multi-pronged marketing initiatives (social media, print, mail outs, public advertising) at Dalhousie University

(Summer Employment)• Worked with bottle/glass clients on a daily basis, addressing their needs and concerns; procured glass for daily production requirements• Maintained records of weekly KPIs for the logistics department; analyzed inventory inefficiencies and trends• Keg management for both local and provincial orders, including counts, forecasting requirements, and scheduling

• Managed a caseload of 30-35 adults with developmental disabilities, ensuring they received and maintained Medicaid Waiver Services on an annual basis• Ensured caseload maintained adequate residence and day programming services• Assisted caseload with managing doctor’s appointments, accessing daily living needs, and advocating for all human rights when/if required