Work collaboratively with all departments to respond to Customer Complaints and Corrective Action requests with follow through to implement systems, policies and procedures that ensure the highest degree of quality service is providedDesigned and manage K-Tube's Discover Program that uses quick turnaround manufacturing, on-site metallurgy lab and industry knowledge to guide the customer's R&D product concepts from idea to realitySupports the sales team in technical product presentation and demonstration Participates in the quotation and contract review processes when technical questions arise.Develop tracking and reporting systems to keep customer interactions and business development technical projects on schedule and to keep senior management apprised.

Created company standards for proposal generation by utilizing advanced functions within MS Excel. Average proposal time was reduced from 60 to 20 minutes. Helped increase revenue without increasing overhead.Designed a large-scale screening experiment (5 Factor, 2 level, Half Factorial) for testing parameters of a patented PVC fusion process. Subsequently designed an optimization study (4 Factor – Central Composite) to test the limits and variability of significant parameters across the entire product line. Efficiently balanced company resources.Set up procedures following ASTM Standards for internal research and QA/QC. .Created technical sales documents to clarify key selling points to customers.Collaborated with outside vendors to improve the control and precision of fusion heat plates for a more reliable PVC fusion joint

Trained students to use lab equipment such as: SEM, XRD, Microhardness Tester and Tensile Tester.

Used Design of Experiment principles to optimize a new roll lapping process for a cost savings of approximately $400,000 per year.Measured surface finish, ovality and straightness in silica rods for QA/QC of new roll lapping process. Solved B4C (Boron Carbide) pellet warping; estimated to improve efficiency by 15% and decrease annual costs by $45,000.