Hired to manage, lead and direct all aspects of the international program. Responsible for overseeing programs, activities, faculty affairs, and academic support services. Implementing strategies to attract and retain international students, while also monitoring all processes related to documentation and visa applications. Oversees the international program budget and management of year-round expenditures, including the creation of fundraising opportunities and other daily administrative duties.

­­On a journey to create the most comfortable, unique, fashionable custom socks out there!I have always been inspired by the power of love, community, and working together in numbers. My inspiration and passion for creating custom designs all started because I wanted to impact branding and marketing throughout the world and showcase my love for many cultures and organizations through socks.Flox Customs LLC is a premier sock company dedicated to providing the most unique, fashionable, and comfortable promotional socks out there. Our comfort and originality in socks help companies and organizations market their brand and culture to the world. Our goal is to make an everlasting impression when you wear our custom socks.“With this little life we have, it is important for us to use our time wisely and give this life the best shot we can.”Flox Customs LLC aims to serve, collaborate, uplift, encourage, love, motivate, and donate with the very best energy and resources. This is not about business, but about legacy. We will generate nothing but unconditional love, support, service, and motivation to the clients we partner with. That is our mission to the world. #floxcustomswww.floxcustoms.com

Provides exceptional customer service to drivers and customers, while processing requests with impeccable follow-through.Utilize managerial skills in developing a group of 30 - 35 driving associatesResolve driver conflicts, problems, and requests with respect to matters such as, home-time, pay, equipment, etc.Promote safety throughout all areas of operations, including the dispatching of loads in accordance with the driver's hours.Track freight to its destination to ensure on time delivery and maintain data integrity through efficient reporting.Work closely with sales and account teams to ensure communication and satisfaction with National Account CustomersCommunicate issues with supporting departments regarding breakdowns, safety issues, driver issues, etc.Direct, coordinate and supervise the activities of drivers to ensure productivity of both drivers and equipment.Proficient in the use of computer applications such as Microsoft Office suite, Teams, Zoom, Skype, Webex, SalesForce, WorkDay, and AS400

Carvana’s mission is to change the way people buy cars. Carvana is one of the fastest growing and creative technology companies around that promotes a life changing product. Carvana prides itself in customer satisfaction at the core of their business and strives to provide the best product possible to customers.Title and Registration Specialist:Responsible for checking documents and completing administrative processes to ensure the smooth transition of vehicleownership from Carvana to customers. Reviewed titles received from customers and lie-holders to ensure clean titles.- Ensured title reviews are completed accurately in a timely, and efficient manner- Detailed review of customer paperwork for accuracy- Pickup, received, and filed paperwork from the DMV- Consistently updated customer records to ensure the most up to date information is available in our systems.- Shipped plates, registration, and all other supporting documentation to the customer to ensure customer satisfaction- Interacted and communicated with team members across various lines of business- Assisted Customer Advocated and other HUB employees with customer follow-up- Add and updated notes in AccuTrack system to document customer satisfaction.

A Scottsdale hotel in a prime location surrounded by exhilarating arts, fashion boutiques, entertainment, and restaurants. Located in the Scottsdale Entertainment District, staff work extra hard in a fast-paced environment to deliver 24 hour excellent customer service to all guests.Door Host, SecurityProvide excellent customer service by greeting all customers and hotel guests as they enter the hotel with a warm genuine smile and good eye contact. Provide concierge guest services by education patrons about the surrounding entertainment areas. Contribute to the team effort by ensuring the security and safety of all guests. • Seat VIP guests at their reserved tables; ensuring 100% guest satisfaction with reservations• Bus and tend tables for all VIP guests• Inspect proper identification of guests 21+ by abiding by all policies and procedures of the hotel• Manage the flow of all hotel guests and patrons to the correct entrance and exits points throughout the night• Deescalate guest issues and complaints using quick decision making and problem-solving skills

VanguardOne of the world’s largest investment management companies.Client Relationship SpecialistResponsible for serving clients, building relationships, and communicating effectively across multiple departments.- Provided customer service support to clients by helping them with their financial goals- Used virtual technology to connect with clients and help them manage their assets- Used strong communication and relationship management skills- Assist with account set-ups, trade executions and investment guidance

• Provided general information about Humana’s products, values, rates, to prospective customers via telephone• Enrolled prospects compliantly via telephone• Sold healthcare plans, including individual dental, vision, Medicare advantage, and supplemental plans• Set quality leads/appointments for field agents with prospects• Ensured and educated members on selections of annual, initial coverage, initial, and special election periods• Updated member profiles when moved outside of services area to maintain current policies• Supported inbound and outbound marketing campaigns through education to customers• Assisted with members with making well informed and educated healthcare decisions for themselves and their families• Building relationships with members and ensure follow ups to close businesses and ensure satisfaction of services• Developed a book of business to follow up with prospects/members throughout the calendar year• Mentored and coached other agents during inbound and outbound calls

- Assess insurance forms to work properly for current and future applicants; sales driven.- Assist account managers on escalated issues with clients by providing excellent customer service and using problem solving skills.- Submit and process multiple forms for open enrollment, plan changes, add and remove dependents, cancel and/or waive coverage etc.- Ensure that clients understand the terms and the extent of the coverage provided in line with industry regulations.- Anticipate clients’ insurance needs, such as policy renewals or amendments and communicate clearly their needs.- Analyze existing systems, interface requirements, and business processes to improve performance and processes.- Investigate issues on forms sent incorrectly and resolve issues in a timely manner; fix all issues on forms.- Knowledge of Affordable Care Act and Legacy Forms.- Build and maintain ongoing relationships with clients.- Understand client business issues and concerns and recommend and implement appropriate solutions.- Manage and organize all small and large member level accounts during open enrollment.- Provide training to account clients on open enrollment and processes.- Proficient in Adobe Acrobat to edit or make necessary change to forms to pull correct information from employee dashboards.- Submit and process all work queues and member submissions the same day as they are generated.- Follow up with carriers on escalated issues during open enrollment.- Familiarity with all insurance forms (i.e. Aetna, Humana, Blue Cross Blue Shield, United Healthcare, Cigna, Sunlife, MetLife, Regence Kaiser, etc.)- Delegate and assign work queues and member submission tasks to other team members.- Record daily work queues and member submission tasks on Excel.- Manage and set quarterly goals to monitor improvements and drive team performances.

• Assess client needs and provide coverage options.• Calculate client premium amounts and set payment methods and options.• Customize insurance policies in order to meet clients’ needs.• Develop insurance marketing strategies and marketing materials.• Manage all client files and ensured clients policies were delivered/requirements were met.• Develop prospect files through outreach efforts, referrals, occupational and self-interest groups.

• Coordinated and promoted quarterly social and recreational events for residents maintaining an allotted budget. • Assisted in the recruitment of recreational trainers to provide appropriate wellness exercises to residents. • Greet prospects and qualify by covering all necessary criteria. • Immediately record all telephone and in-person visits on appropriate reports. Files own guest cards and maintains communication of potential prospects. • Inspect models and available “market ready”, communicate related service needs to Property Manager. • Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating the features and benefits; close the sale. • Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements. • Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.)• Submit processed applications to the Community Manager for approval. • Ensures apartments are ready for resident to move-in on agreed date. Draw up lease contracts. Secure new resident’s signature(s) on appropriate paperwork prior to move-in. Orient new residents to community. • Assist in monitoring renewals. Distribute and follow-up on renewal notices. Monitor advertising effectiveness. • Participate in outreach marketing activities on a regular basis to obtain prospective residents. Conduct market surveys and shop competitive communities.

• Planned and implemented classes, activities, specialty classes, and events for adult participants.• Developed lesson plans for activities and purchased supplies and equipment needed to host recreation and social events.• Planned and organized meetings, public locations and agendas for parents and local youth groups (social). • Provided corrective action and actively participated in activities attached to programs and classes for adults and youth (social and sports related).• Developed positive relations with customers and residents; provided information concerning facility and programs to adult participants and parents. • Supported a variety of office tasks such as answering phones, data entry, supervising facilities and equipment, and promotional types of activities. • Adhered to established procedures and well-defined standard recreational activities for youths and adults. • Exceptional knowledge of theory and philosophy of recreation and group work and its application to individual and group behaviors. • Ability to train, direct, and evaluate employees and volunteers involved in recreation work. • Ability to effectively supervise children and adults alike.• Ability to demonstrate a positive, friendly, and cooperative manner at all times.

• Planned and implemented classes, activities, specialty classes, and events for adult participants.• Developed lesson plans for activities and purchased supplies and equipment needed to host recreation and social events.• Planned and organized meetings, public locations and agendas for parents and local youth groups (social). • Provided corrective action and actively participated in activities attached to programs and classes for adults and youth (social and sports related).• Developed positive relations with customers and residents; provided information concerning facility and programs to adult participants and parents. • Supported a variety of office tasks such as answering phones, data entry, supervising facilities and equipment, and promotional types of activities. • Adhered to established procedures and well-defined standard recreational activities for youths and adults. • Exceptional knowledge of theory and philosophy of recreation and group work and its application to individual and group behaviors. • Ability to train, direct, and evaluate employees and volunteers involved in recreation work. • Ability to effectively supervise children and adults alike.• Ability to demonstrate a positive, friendly, and cooperative manner at all times.