- Performed gap analysis in our engineering practices with a focus on SRE/Platform Engineering.Using the results from the analysis developed a 2 year roadmap for implementing changes that streamlined operation, increased observability, cataloged ownership, and meaningfully reduced incident durations. - Championed the implementation of a robust Incident Management program including creation of documentation and annual training material. - Oversee Incident Management program and ensure that the engineering organization is following the established best practices and achieving learnings / reducing recurrence of incidents. - Work with Platform Engineering and Product Engineering teams to review application architectures and ensure best practices are being followed. - Work with Product to identify areas where implementing new technology or process can create new efficiences to our physical operations and reduce errors. - Piloting the use ofLLM AI models across engineering to enable quicker writing of cleaner and more consistent code as well as to identify and remediate code that could introduce vulnerabilities.- Led efforts with Platform and Security to implement solutions for SAST and container scanning to ensure vulnerabilities are not making their way into the production environment.

- Stabilized and expanded the team from 4 to 8 FTEs after a period of leadership instability.- Collaborated with the team and business line stakeholders to create a 1-2 year roadmap and vision, focusing on <15 min deploys, ephemeral/preview environments, test suite performance, reduced cloud costs, enhanced platform automation, and audit compliant security controls.- Established and bootstrapped the Developer Experience team with 2 engineers and a TL, enhancing development and shipping velocity for the entire engineering department. This team in 3 months was able to optimize the continuous deployment platform for a monorepo used by 60+ engineers, reducing average deploy times by 150% and surfacing broken build issues directly to the committer.- Improved incident response times by reducing Mean Time to Mitigation from hours to minutes through chatbot-enabled rollbacks of deployed changes.- Reduced cloud compute costs by 25% by transitioning services to spot instances for EKS leveraging AWS Karpenter.- Achieved a 50% reduction in cloud storage expenses by enabling automated S3 tiered storage consumption.- Implemented comprehensive security measures, including bug bounty programs and annual grey box penetration testing, to identify and address product vulnerabilities swiftly.- Integrated Static Application Security Testing (SAST) tools into the developer workflow to enhance code security.- Collaborated with application developers to create an upload proxy service, enabling seamless video upload during recording, thereby providing users with an immediate content creation experience.

- Developed, evolved, and drove SRE culture and values throughout the Flatiron Engineering organization.- Defined SRE career development ladder to ensure consistent understanding of functional expectations across a multidisciplinary engineering organization.- Scaled the SRE/Platform Engineering function from 8 to 25+ FTE and moved from a centralized DevOps function to a product capability focused embedded engagement model.- Restructured Technical Operations team from being single discipline, functionally focused, to multi discipline matrixes, product focused teams which enabled greater autonomy and reduced handoff between functions during development cycles.- Partnered with product management to develop long term technical vision, strategy, and roadmaps for the Technical Operations product teams.- Developed and drove adoption of Technical Governance and Architectural Guidance functions within Engineering which helped ensure technical decisions and their impact are managed, documented, and reviewed across the organization. - Drove efforts for DR/BCP planning and prioritization with business lines. Defined and drove testing for RTO/RPO for all critical tier services. - Drove development of cloud reference architecture, best practices, and regulatory compliance for international market expansion.- Continually partnered with Security, Risk, Privacy and Compliance to ensure infrastructure, tooling, automation, and codified guardrails are in place that ensure a strong and defensible data privacy and HIPAA compliance posture.

- Drove multi-functional effort to migrate legacy data center deployed operations to cloud native AWS Services. - Reduced team operational toil, partnered with business lines to implement Error and Urgency budgets allowing a shift towards more developer time for automation and engineering work that compounds reducing manual operations. - Consolidated DevOps teams assigned to individual business units under a new Technical Operations organization and aligned priorities, drove down operational toil, increasing reliability and eliminating duplicate process or tooling.- Rebranded DevOps teams as SRE and began to define the role and evolution towards SRE at Flatiron.- Engaged business leadership to set and measure SLA, SLO, and SLIs. leading to proactive focus on problem resolution and aided in reducing urgency bias. - Scaled the team from 5 to 8 FTE and divided into 2 scrum teams with independent roadmaps and goals.

- Led the System Operations scrum team, drove the roadmap, and negotiated priorities with business line and technical client stakeholders.- Drove integration, best practice adoption, security hardening, and modernization of infrastructure from the acquisitions of another EHR provider.- Led discovery and planning for moving legacy locally installed EHR customers to the Flatiron hosted cloud based SaaS offering.- Implemented modern identity and access management for production environments that enforced least privilege and hardened user accounts. - Drove improvements to business line reliability by enabling instrumentation of applications and systems and fostering on-call culture.- Scaled System Operations from 3 to 5 FTE.

- Developed, and implemented a system for automated server and VM deployment leveraging Microsoft Deployment Toolkit and C#.- Manage the day to day operations of FactSet’s real time data and news server infrastructure.- Developed a framework for utilizing MS PowerShell that allows any PowerShell script to be executed remotely as a child job and returns data collected by the child scripts to a central reporting infrastructure.- Evaluated and implemented solution to move off the aging split brain VMS infrastructure for DNS hosting and onto a modern DNS solution.- Managed operations, troubleshooting, and deployment of web applications in the production IIS environment.- Assisted in the development, design, and implementation of an inventory system to catalog server status, installed software, and hardware information.- Managed and advised stakeholders on hardware architecture and storage decisions to optimize performance of applications.- Managed FactSet’s fixed Income calculation distributed compute infrastructure which is composed of more than 5000 CPU cores spread across two data centers.- Worked with operational teams to provide onsite support to clients and stakeholders facing remote or offsite hardware issues.

- Architected improvements to growing demands on and scaled our technology infrastructure and platforms.- Assisted executive management in identifying key technology risk areas and developed plans to mitigate those exposed risks.- Developed and implemented a business continuity activation plan for the firm.- Designed and executed company wide business continuity tests and evaluated the data collected to identify technology gaps and risk.- Managed data replication and backup between production and DR environment.- Implemented hardware and software solutions for data deduplication across the firm’s backup and replication strategies- Evaluated company software licensing strategy, negotiated with vendors to establish cost effective licensing plans.- Developed test plans and run books for implementing changes in the environment.- Implemented system monitoring and desktop management solutions to increase observability of infrastructure and software platforms.

- Designed and implemented, highly scalable, robust, and reliable infrastructure solutions for hedge fund clients.- Responsible for implementing and training users on virtualized streaming applications for remote workers.- Responsible for managing a full suite of IT services including desktop support, server maintenance and management, network architecture and implementation, infrastructure rollout and data migration.- Assisted clients in designing business continuity plans, and implementing disaster recovery solutions. - Collaborated with third party vendors and distributors to provide cost effective, end-to-end, solutions for our clients.- Leveraged technology solutions to help clients drive their business while reducing costs.- Acted as an escalation point for workstation and server issues that could not be solved by level 1 and level 2 helpdesk teams.- Implemented a test lab in the CT office leveraging virtual machine technology to simulate client infrastructure environments and aid in the technology change management process.

- Developed active directory group policies to control the functions of Windows Desktop Search, Microsoft Office, and other desktop software packages deployed across the firm’s 40,000 desktops.- Architected and implemented a system of requesting and reserving virtual machines for testing new software for the desktop environment.- Responsible for the management of user and group permissions and accounts within the QA and UAT domains.- Focused on personal and professional development by attending classes in operating system fundamentals, networking, network services, scripting languages, Unix/Linux and Windows administration, software management, and automation.- Engineered and delivered a production data mining solution that enabled the Exchange Engineering group to analyze email usage around the firm by business unit to determine hot spots and allow for a usage based chargeback model.- Managed the firm’s global intranet search infrastructure.- Architected, implemented and managed a secure intranet search solution for compliance with Sarbanes-Oxley regulations.- Assisted in the design and implementation of an enterprise class social bookmarking system similar to http://Del.icio.us.- Designed a proof of concept source code search infrastructure that helped to increase developer productivity, uncover and remediate library patch dependencies, uncover and remediate compliance and risk issues, and reduce code duplication.- Collaborated with vendors such as Microsoft, Google, and Black Duck Software, to provide feedback on products and get new features pushed to the enterprise technology market.

- Developed connectors for IVT Media Platform to allow communication with IBM Content Manager.- Assisted in the development and support of the "Greystone" application stack that provides data abstraction for rich media applications and allows for transparent back-end server changes and upgrades.- Designed the Extensible Media Utility (EMU), a web based, rich media learning environment where faculty can create, share, search, and archive composite video, audio, text, and powerpoint presentations for use in their classrooms.- Developed solutions for streaming composite content for distance learning environments using Cisco Content Engines.- Conducted proof of concept testing on software packages from IBM's Watson Research and Development Center.