Responsible for Customer Service for the Lighting Solutions Group supporting Commercial and Industrial, Petroleum and Niche customer groups.

Responsible for strategic and tactical execution of Sales Efficiency and Effectiveness measures for a direct sales force of 10 Regional V.P.s and 160 Sales Representatives.* Completed Value Stream Transformation of Sales Process, acted as Business Process Owner of two Business Development Projects and directed numerous Continuous Improvements projects. Results include increased Sales Reps customers-facing time by 10%, improved Perfect Orders from 91% to 97%, and increased distributor self-service portal usage by 171%.* Implemented a Sales Quote Pipeline Tool integrated with CRM data to help 160 Sales Reps and 13 Sales Executives be more proactive with customers and managing $250 MM in sales revenue. Results include improved sales forecasting and order hit rate.

Actively learn and execute corporate Lean/Sigma tools while developing leadership skill and acumen.* Completed Boot Camp training, required reading and led Kaizen events using Acuity Business Systems tools, including Value Stream Transformation, Standard Work (manufacturing and administrative), SMED, TPM, Kanban, Statistical Analysis, and Problem Solving/Corrective Action. Improved my effectiveness in driving continuous improvement and transformation in a functional department while directing daily operations.* Completed Value Stream Transformation of Product Line in the manufacturing environment included delivering Standard Work, Curtain Quantities, Kanban, TPM, 5S thereby reducing lead time, improving material flow, increasing daily output.

Directed activity of 3 managers and 34 associates including Customer Service, Order Entry and Special Product quotations.* Managed a Value Stream Transformation of the Order Entry Process changing the structure, location and job duties of 16 people by implementing Lean Order Entry cells resulting in 70% reduction in Activation Cycle Time with a 30% increase in business while maintaining level staffing.* Developed comprehensive Customer Service and Order Entry policies/procedures/training manuals resulting in improved morale, lower error rate and reducing training time for new employees from 6 months to 2 months.

Responsible for three separate IT Departments (Sales I.T, Manufacturing I.T and Configuration Management Group) with 3 managers and 12 associates. * Merged three I.T related groups increasing efficiency and effectiveness of deploying system improvements across 3 platforms and achieving business process improvements.* Acted as Project Manager for deploying a web-based product configurator for historically styled lighting products, providing 3d models of assembled fixtures and poles for customers to assist in their decision-making process, increasing demand for product and improving communications among customer, sales reps and the plant.