Jeffrey Elam, Mba, Ma Email & Phone Number

Columbus, Ohio Metropolitan Area

United States

• Created original graphic logos, flyers, business cards and other print & digital media per client request
• Assisted customer with brand creation, brand innovation and brand development
• Created graphics for clothing and apparel products
• Performed ongoing website management
• Created and implemented marketing oversight and ad campaigns
• Performed financial management

Columbus, Ohio Metropolitan Area

• Received inbound calls for Morgan Stanley as part of their Client Service Group
• Used multiple computer systems to resolve customer questions and concerns
• Completed ongoing compliance trainings

Columbus, Ohio Metropolitan Area

• Received inbound calls for a Fortune 500 financial institution as part of mortgage division
• Serviced requests and responded to inquiries on mortgage and equity lines of credit
• Used multiple computer systems to resolve customer questions and concerns
• Completed ongoing compliance trainings
• Earned multiple top performer awards for exceeding score card requirements

Obetz, OH

• Provided inbound and outbound shipping logistics for products on behalf of Walker Edison
• Coordinated and provided clerical support for outbound shipping associates
• Reconciled orders selected to shipping packing list to confirm proper order selection
• Served as back-up to Team Lead and shift’s Shipping Clerk
• Assisted in training process of new contingent workers
• Operated PIT equipment to select product to fulfill shipping orders

Pataskala, Ohio

• Served as Contingent worker for XPO Logistics
• Provided inbound and outbound shipping logistics for products on behalf of Walker Edison
• Coordinated and provided clerical support for outbound shipping associates
• Reconciled orders selected to shipping packing list to confirm proper order selection
• Assisted in training process of new contingent workers
• Operated PIT equipment to select product to fulfill shipping orders

Earned a Master of Business Administration with Focus in Executive Management and certifications in Finance & Global Management from Ashland University (Ashland, OH)

Bexley, Ohio

• Managed customer experience by identifying opportunities to improve the customer’s financial wellbeing
• Collaborated with bank partners to grow customer’s share of wallet and loyalty
• Acquired and delivered expert knowledge of complex financial products, services and solutions
• Educated customers on options for managing financial transactions
• Managed risk through adherence to all policies and proceduresAchievements:
• Received Multiple 5-Star Ratings From Customer Feedback Surveys

Columbus, Ohio

• Received inbound calls for PNC Bank Core Service and Loan Servicing Departments
• Serviced requests and responded to inquiries on personal and auto loans and equity lines of credit
• Responded to inquiries about funds of availability, balance inquiries and other financial transactions
• Used multiple computer systems to resolve customer questions and concerns
• Provided basic online banking troubleshooting and web assistance for personal online accounts

Mansfield, Ohio

• Maintained a professional position that involves coaching, instruction and administrative duties
• Created and worked with colleagues to recreate the Academy Bay Huddle outline and curriculum
• Use Behavioral Coaching Style while providing reviewing performance with agents
• Supported Agents that needed additional assessment
• Analyzed call statistics to ensure performance and quality standards are met
• Received and assisted floor agent by handling escalated

Mansfield, Ohio, United States

• Received inbound calls for AT&T's Small Business End User Care (IRU) Department
• Responded to customer inquiries regarding service, billing, equipment, features, activations, and/or changes to account information taken via telecommunications
• Used multiple computer systems to resolve problems
• Utilized computer/on-line guidelines in responding to customer inquiries.
• Earned multiple employee of the month awards for being best performer on team

Mansfield, Ohio, United States

• Organized and loaded print papers onto processor in dark room
• Maintained and monitored processor times, temperatures, replenishment rates, pump activity and all other aspects of paper transport
• Organized pre-staging of photos by cutting of printed materials
• Packaged product to be shipped to customer
• Scanned items to ensure package being shipped to correct customer
• Ensured inventory needed to perform shipping duties were accessible and in proper location

Dayton, Ohio

• Maintained a case load of approximately eighty (80) clients
• Maintained a case load that consisted of adult, youth and dual diagnosed clients
• Provided individual and family chemical dependency counseling
• Facilitated adult, youth and dual diagnosed groups related to chemical dependency
• Provided case management for each client on active roster
• Maintained and prepared reports for courts, children services and other agencies

Master Of Education - Med

Master Of Business Administration - Mba, Executive Management With Certifications In Finance & Global Management.

Earned a Master of Business Administration with a focus in Executive Management and certifications in Finance & Global Management.

Master Of Arts - Ma, Clinical Pastoral Counseling/Patient Counseling

Earned a Master of Clinical Pastoral Counseling. Completed additional course in supervision, teaching and education.

Bachelor Of Science - Bs, Fine And Studio Arts

High School Diploma