• Create, test and deploy backups of vital company data via Symantec NetBackup.• Manage Symantec Backup Exec.• Work with various internal clients (globally) to restore critical lost data.• Maintains backup media libraries for disaster recovery purposes.• Provide operational 24 hour on-call support.• Research, develop and document appropriate backup infrastructure solutions.• Install, configure and manage Symantec NetBackup Appliances.• Install, configure and manage Symantec NetBackup master and media servers.• Configure and schedule various backup policies to work within tight maintenance windows.• Monitoring tasks within Symantec NetBackup using Java interface (GUI) activity monitor and Symantec OpsCenter.• Creating and configuring Storage units, Storage Lifecycle Polices and Volumes.• Upkeep of HP Tape Libraries, including, upgrading firmware and scheduling vendor support.• Configuring disaster recovery Catalog backups of multiple backup domains across several different regions across North America.• Configuring host properties of various servers (HP-UX, Red Hat, Windows Server 2008 & 2012).• Configuring automatic, user back-ups and user archive back-ups.• Tuning slow backups using various combined methods such as A/B testing various settings of multi-plexing, multi-streaming and disk staging.• Setting up of duplication and replication of backup data to maximize corporate continuity across multiple sites globally.• Auditing archived tape media, such as, checking for frozen or expired media and, importing or duplicating media where required.• Refining day to day processes for maximum efficiency, such as improving existing work flow processes.

• Successfully create, test and deploy backups of vital company data via EMC Networker.• Organizes and maintains backup media libraries for disaster recovery purposes.• Create, test and deploy batch schedules via OrySyp UniViewer in a production environment, in a timely manner.• Provide operational 24 hour on-call support.• Researches and develops appropriate policies for proper management of storing, maintaining and the destruction of expired company data.• Collaborates with UNIX command line to search logs, monitor daemon logs for errors and to push batch schedules to production environments.• Research, develop and create new policies and procedures used within the technical operations department.• Charged with crucial project work, such as auditing company data on physical tape media for the purpose of destruction.• Tasked with the role of ‘Data Centre Coordinator’ - Organize and maintain the data centre environment and effectively coordinates changes in power, airflow and cooling.• Coordinate with various teams data centre equipment moves from old to new data centre while both are operational.• Assist in coordinating vendor support for commissioning of new data centre.

• Controls the execution of batch production ensuring all output has been processed correctly on a daily basis; acquired a clear understanding of the steps involved to resolve issues in case of failure.• Work with software that used on a day-to-day basis in Computer Operations; such as: OrySyp $Universe and UniViewer, EMC Networker Client and HP Operations Manager.• Responsible for providing professional, friendly, knowledgeable and timely responses to both internal and external clients.• Responds to user requests and ensures multiple systems are available during required hours in order to provide optimal customer service.• Reports and follow ups with appropriate personnel (e.g. Operations Analyst, Systems Support or Business Analysts) to resolve issues that arise and to make decisions on the allocation of support resources.• In charge of maintenance of the high-speed Xerox DP135 MICR printer and LTO tape drives to maintain quality output.• Tasked with printing and ensuring quality of billing, cheques, reports, enrolment cards, and information for both internal and external clients.• Effectively monitors computer performance and real-time claims processors to ensure maximum availability and productivity.• Accountable for monitoring backups to ensure business continuity in case of a need for data recovery.• Collaborates effectively with other departments within Technical Services regularly to fulfill required service levels in a professional and timely manner.

• Professionally answered calls and addressed the customer's technical support needs, routing accordingly.• Provided first-level technical support on basic operational or maintenance of PC's and peripherals using documented procedures and available tools within the customer’s warranty.• Educated customers within procedural guidelines to ensure a complete solution to their technical or service questions.