Jeffrey Espinal Email & Phone Number

Memphis, Tn, Us

Provide technical support to FedEx Express stations, and Office locations in NYCTroubleshoot issues with Microsoft Office 2019/Office 365 applications.Troubleshoot various network connectivity and VPN issues Reimage and install Windows 11 with various additional applications for laptops and apply encryption for security purposes Use Active Directory to add current or create news users onto the domainInstall switches and routers onto rack mountsProvide quick turn-around for priority tickets, and on-site issuesContact the hardware vendor for warranty support and hardware replacement if required for FedEx Express, and Office locationsRetire and dispose of old hardware per standard operating procedures

Brooklyn, Ny, Us

Helped with the creation of a virtual desktop environment for City Tech's student and faculty use. Communicated with other student interns in the development of the IT architecture infrastructure including VMware Products and Remote Desktop.Created virtual machines and installed operating systems inside VM’s with specific toolsManaged a small scale environment supporting more than 25 users VDI environment through VMware Horizon ViewPerformed snapshots, cloned several VM’s and implemented Cold or Hot MigrationsManaged VM’s using and vSphere client and web accessInstalled SSL certificate on VMware Horizon View Studied and researched various VMware Products such as vSphere, ESXi Hypervisor, Horizon View, Connection Server, UAG Server, and View Composer

Purchase, New York, Us

Assisted in configuring hardware, software upgrades, and imaging Lenovo laptops leading into and during US Open 2019 & 2020Performed on-site analysis, diagnosis, and resolution of desktop or laptop problems for end-users and recommended corrective solutionsManaged all aspects of IT support services for over 200 laptopsTroubleshooted end to end connectivity between end-users and printersAssisted in the compilation and maintenance of an accurate inventory of USTA technological equipmentWorked collaboratively with a group of 20 interns to research and present a project to USTA Senior ExecutivesLearned many networking concepts such as network security, configuring switches, and patching

Provided IT support for 100 end users in a cooperate trading floor such as JP Morgan/Goldman Sachs/BloombergTroubleshooted printers, desktops, laptops, thin clients, VoIP phones and A/V equipmentIdentified recurring issues, document, and escalate to appropriate personnelManaged and lead a small group of IT techs to complete various IT projects