Jeffrey Fritsche Email & Phone Number

Rehired to a new contract for 2014, Same Position as August 2011 - October 2012Responsible for the configuration, installation, maintenance, and troubleshooting of computer system software and hardware including terminals, peripherals, workstation operating systems, applications and related network.Design and configure network subnets and port security to various areas of the hospitals.Design and install wiring closet cabling and layout.Maintain and correct network port mapping and switch port mapping.Troubleshoot network connectivity and routing issues.Replace obsolete desktop computing systems with the installation of new desktops /systems.Identify systems being replaced and imaging new desktop systems.Ensure user data and settings are identified.Ensure old desktop systems are backed-up and restored to the new desktop system.Migrate all peripherals such as scanners and printers.Validate hardware and applications are functioning properly.

Tampa/St. Petersburg, Florida Area

Provided technical support for Windows, MS Office, and over 50 unique software titles for the Medical Industry.Identify and correct any network connectivity issues both on the LAN and WAN connections.Logged all calls into Remedy and followed up until tickets were closedSupported remote access including VPN and CitrixEscalated issues and dispatched to appropriate technician

Nationwide

Same Position as March 2014 - PresentResponsible for the configuration, installation, maintenance, and troubleshooting of computer system software and hardware including terminals, peripherals, workstation operating systems, applications and related network.Design and configure network subnets and port security to various areas of the hospitals.Design and install wiring closet cabling and layout.Maintain and correct network port mapping and switch port mapping.Troubleshoot network connectivity and routing issues.Replace obsolete desktop computing systems with the installation of new desktops /systems.Identify systems being replaced and imaging new desktop systems.Ensure user data and settings are identified.Ensure old desktop systems are backed-up and restored to the new desktop system.Migrate all peripherals such as scanners and printers.Validate hardware and applications are functioning properly.

Tampa/St. Petersburg, Florida Area

Travel to provide on site computer repairs/installations for home and small business.Use my full range of skills and experience to solve any and all computer issues ranging from simple printer issues to hardware replacement and computer networking security.Courteous and professional to all customers.

Tampa/St. Petersburg, Florida Area

Sole IT employee providing beginning-to-end solutions for all aspects of IT for the home office as well as 21 off-site store fronts through out the west coast of Florida.Administrate computers/server with Active Directory, Norton Ghost, File Sharing, Print Sharing, SQL Server, FTP, VPN, RDT, Web Server and Email Server as well as hardware upgrades/replacement.Analyze and troubleshoot network issues to ensure 24/7 network communications between office and stores.Support and configure custom Point of Sale system used at each store location critical to their daily business and sales.Ensure strict security on all computers/server and the information transferred between locations.Perform break/fix software/hardware troubleshooting before deploying any new systems/technologies to live environments.Work directly with all IT vendors and contractors.Provide daily reports for information/sales tracking directly to the president of the company.Provide documentation, training and help to all managers/employees at all locations to ensure working knowledge of the Point of Sale System.

Tampa/St. Petersburg, Florida Area

Provide technical support via phone, email, as well as site visits for Windows, Macintosh, MS Office and all related peripherals.Utilize remote desktop, phone and email technologies to solve computer/network/printer issues with customers and internal computers.Configure copiers for use on over 1000 custom networks using TCP/IP, Wireless, Netware, AppleTalk, SMB, Point and Print and many other forms of printing protocols to interface with the user’s computer over the network.Work with customers during office moves and configure computers as well as the printers to ensure they would function as they did before the move eliminating any down-time.Train the customers on how to use the copiers printing, scanning, faxing and copier features in a clear and simple fashion so that everyone no matter their technical level understands what the machine can do for them.Configure Windows, Macintosh, and Linux computers to print, scan and fax to the copier.

Support corporate System Administrators with installation, use and troubleshooting of the Crystal Enterprise software via phone, remote desktop, and email.Document all resolution activities in detail in the custom ticketing system.Maintain the company knowledge base by documenting solutions for future use by technicians and customers.Compose emails containing clear and precise instructions for solving the customer’s problems.Use my experience with Windows Server and UNIX as well as ODBC, SQL connectivity to expand and configure clustered installations of Crystal Enterprise.Support custom environments using TCP/IP and IIS connectivity tools as well as SQL connectivity with client/server environments.Detailed knowledge of Windows share points, services and user/group rights for use with Crystal Enterprise.Detailed knowledge of Crystal Enterprise software suite.

Orlando, Florida Area

Support/Help Desk/IT Field TechnicalTier 2 technical/helpdesk support team which involved going to the physical location of the problem and resolving it on site as well support via phone and email.Design DOD secure Windows NT, Windows 2000, and Windows XP installations using Norton Ghost, Active Directory, aggressive registry editing, and strong file system permissions. Support eight separate models of laptops and desktops on the network each having unique hardware configurations and trouble shooting needs. Support all Windows operating systems, Microsoft Office, Lotus Notes, Adobe Graphics Products, Macromedia Graphics Products, 3D Studio Max and custom government software.Support and maintain 90 network copiers/printers including color laser, ink jets and large plotters.Build, maintain and configure Ghost images of eight models of laptops and desktops on the network. Each having unique hardware configurations and trouble shooting needs.