Jeffrey Gaggino Email & Phone Number

Brisbane City, Qld, Au

Queensland, Australia

I oversaw our Hismile website which saw us rebranding and relaunching our Hismile main website to provide a new and fresh look and user interface. Due to SEO requirements we also looked to speed up our load times from 6 to 2 seconds to increase our general search rankings across Google and Bing. I have designed, created and programmed an internal ERP system to provide us with a fully customized solution that better fits the needs of the business and our external partners which allows… Show more I oversaw our Hismile website which saw us rebranding and relaunching our Hismile main website to provide a new and fresh look and user interface. Due to SEO requirements we also looked to speed up our load times from 6 to 2 seconds to increase our general search rankings across Google and Bing. I have designed, created and programmed an internal ERP system to provide us with a fully customized solution that better fits the needs of the business and our external partners which allows internal and external parties to be able to communicate with each other.I am also a mentor and leader overseeing the developers in Hismile. As well as taking part in planning and managing web, front facing requirements and managing workloads. This includes planning for the short, medium and long term goals of the business and integrating that into a functional, technical and realistic plan. Show less

Queensland, Australia

I developed customer-centric systems such as maintaining and developing an intuitive mobile-first e-comm website. Streamlining multiple internal and external systems to create a cohesive online brand identity. This required use of HTML, CSS and Javascript to create modern and readable in a cooperative dev environment under time-sensitive e-com conditions.Another part of my job was implementing and developing, from the ground up, responsive HTML emails which are suitable for the mobile… Show more I developed customer-centric systems such as maintaining and developing an intuitive mobile-first e-comm website. Streamlining multiple internal and external systems to create a cohesive online brand identity. This required use of HTML, CSS and Javascript to create modern and readable in a cooperative dev environment under time-sensitive e-com conditions.Another part of my job was implementing and developing, from the ground up, responsive HTML emails which are suitable for the mobile environment of e-com. This also meant comprehensive testing to make sure that all our emails are compatible across all email clients. I also interfaced with ESPssuch as Mailchimp, Retention Science and Klaviyo. Our emails being at the forefront of customer segmentation and targeting our seven figure email list. Show less

Queensland, Australia

- Shopify Liquid with deployments over a growing number of stores- HTML Emails with overseeing Retention Science Email Campaigns - HTML and Bootstrap on an everyday basis- CSS- Javascript

Queensland, Australia

Respond quickly to customer requests and demands as well be flexible and adaptable to needs of the customer as well the company's well being. It is imperative for the business that the customer is satisfied as part of the retention model of a solely online Ecommerce model. I resolved numerous situations to defuse negative crises and provide the customer a suitable compromise in line with the company policies. I have also been streamlining the role by providing easy to implement… Show more Respond quickly to customer requests and demands as well be flexible and adaptable to needs of the customer as well the company's well being. It is imperative for the business that the customer is satisfied as part of the retention model of a solely online Ecommerce model. I resolved numerous situations to defuse negative crises and provide the customer a suitable compromise in line with the company policies. I have also been streamlining the role by providing easy to implement solutions to speed up customer response to 24 hours such as self tracking in the contact us page and default macros for generalized responses. Show less

Singapore

Responsible for management, security and function of high value radio communications stores. I dedicated my second year to a self-created project organizing radio equipment and an essential “clean work” environment. My role required daily collaboration with hostile conscripts wishing to return or hide extremely valuable but damaged equipment after an exercise. I learnt to think on my feet rapidly and error free to fulfill the Company requirements for effective field operations. I am adept at… Show more Responsible for management, security and function of high value radio communications stores. I dedicated my second year to a self-created project organizing radio equipment and an essential “clean work” environment. My role required daily collaboration with hostile conscripts wishing to return or hide extremely valuable but damaged equipment after an exercise. I learnt to think on my feet rapidly and error free to fulfill the Company requirements for effective field operations. I am adept at customer relations and understanding the customer, communicating with empathy and to accommodation while always respecting Company policy. This invaluable experience has made me adaptable and proactive to circumstances and to cherish work ethic and discipline in the face of adversity. Show less

Hong Kong

Creating branded logo designs (samples available) to briefs from users, to project the brand aesthetic of their fantasy teams. Through serving over 500 customers I gained experience in satisfying customisation requests to client specifications within site resources while managing expectations. This has given me a practical customer centric view to achieve a design product fit for purpose, schedule and budget.

Hong Kong

Site IT Team for technical support issues such as data access, computer maintenance to resolve performance issues or defective hardware, as well as admin assistance to improve technological workflow. Gained practical IT technical skills while also improving my teamwork and communication capabilities in an office environment.

Bachelor, Game And Interactive Media Design, Graduated With Distinction

Griffith Award for Academic Excellence - Top 5% in Griffith University 2018, 2019, 2020 Golden Key Invitee

Ib Diploma