Jeff Graves

Jeff Graves Email and Phone Number

Digital Experience Manager @ State Street | User Experience, Risk Management @ State Street
Jeff Graves's Location
Wellesley, Massachusetts, United States, United States
Jeff Graves's Contact Details
About Jeff Graves

I'm leading Digital Experience initiatives at State Street, where I'm currently focused on user experience for a new Risk and Operational Resilience reporting and management platform. With over 18 years of experience in digital experience strategy and product management, I have a passion for creating and delivering great digital experiences that work across channels and devices to delight and empower customers.In my current role, I'm also building and implementing a structured digital product management process to support the development, deployment, and adoption of the platform. I work across the organization globally to coordinate with business and IT counterparts, ensure proper alignment and delivery, manage risk and information security challenges, and oversee the organizational governance model. This role allows me to leverage my skills in creative and collaborative problem-solving, strategic thinking, lifelong learning, and empathetic leadership to help my colleagues and team members reach their full potential.

Jeff Graves's Current Company Details
State Street

State Street

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Digital Experience Manager @ State Street | User Experience, Risk Management
Jeff Graves Work Experience Details
  • State Street
    Digital Experience Manager - Operational Resiliency
    State Street Feb 2022 - Present
    Boston, Massachusetts, Us
    Responsible for leading the user experience for a new Risk and Operational Resilience reporting and management platform and building out a structured digital product management process to support the development, deployment and adoption of the platform. I’m working across the organization globally to create a robust set of tools that will help audit, risk and business continuity staff manage operational resilience, reduce risk and plan and respond to business disruptions of all types. I’m also implementing a disciplined Software Development Lifecycle that includes appropriate executive oversight and data governance, and ensuring alignment with corporate audit expectations for data and software management while maintaining excellence in user experience.
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  • State Street
    Digital Experience Strategy Lead
    State Street Jan 2017 - Feb 2022
    Boston, Massachusetts, Us
    I was responsible for managing a digital experience platform aimed at institutional investors that delivers more than 100 different content areas and applications to a global userbase of more than 100,000 financial services users. I led the definition and execution of the platform strategy, coordinating with business and IT counterparts to ensure proper alignment and delivery. I managed risk and information security challenges to the platform, and oversee the organizational governance model. I coordinated with our User Experience leads to ensure that we are taking a design-driven, user first approach to evolving and improving the experience of the platform.
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  • State Street
    Digital Experience Product Manager
    State Street Jul 2013 - Jan 2017
    Boston, Massachusetts, Us
    Responsible for driving and overseeing product management discipline for web, mobile and other technology platforms, with an emphasis on data-driven decision making and quick time to market. I oversaw the product management process that included a team of 35 product managers across a variety of product types and platforms. I also oversaw design efforts for a web platform that's used by over 300 institutional investors, and managed the product strategy for two mobile platforms aimed at institutional investors.
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  • State Street
    Vice President - Mobile Solutions, Global Product Management
    State Street Mar 2011 - Jul 2013
    Boston, Massachusetts, Us
    I was responsible for developing and driving the mobile applications strategy for State Street's Global Services business. I drove the conception, design and development of apps for institutional as well as wealth management clients, and continue to drive improvements to our client-facing app model. In addition, I was responsible for overseeing our overall sales messaging around our desktop and mobile internet information delivery applications. I worked closely with senior management across State Street's business units to ensure that the strategy continues to evolve as mobile becomes a more critical part of our client's information delivery needs. I presented our information delivery strategy to senior executives at clients and sales prospects, as well as at industry conferences and events.In addition, I developed a program to surface new product ideas from within the firm, evaluate them, and drive them through execution, with a focus on creating new revenue sources.
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  • State Street
    Vice President - Product Adoption, Global Product Management
    State Street Nov 2004 - Mar 2011
    Boston, Massachusetts, Us
    Acted as a product evangelist, relationship manager, and sales representative, representing State Street's value-added online product suite. I was responsible for promoting adoption of our online products among our clients, who include some of the top institutional investment managers in the world. In addition, my job focused on making sure that our customers are represented in our product development process, and that their experiences with our products help drive future product development.
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  • State Street
    Vice President, Client Technology Consulting
    State Street Sep 2002 - Nov 2004
    Boston, Massachusetts, Us
    Managed a team of senior technology and business consultants charged with providing a variety of technology and business consulting services to State Street's institutional investor clients. The role included overseeing and managing technology due diligence on mergers and large outsourcing deals, client relationship management, and project management for large scale technology integration efforts
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  • State Street
    Development Manager, Client Technology Services
    State Street Jun 1996 - Sep 2002
    Boston, Massachusetts, Us
    Managed a large development team consisting of 4 project teams, and approximately 25 full-time and contract staff. The group was charged with all client-facing development work and support for over 3000 data interfaces to State Street's institutional clients. In addition, the team took a leadership role in managing a number of large-scale integration efforts between State Street and our client's systems.
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  • State Street
    Application Developer / Project Leader
    State Street Aug 1993 - Jun 1996
    Boston, Massachusetts, Us
    Responsible for designing, building, implementing and supporting enhancements to State Street's client-facing system interfaces, both as an individual contributor and as a project leader directing small teams of technical staff. Among my significant acheivements, I directed the effort to expand State Street's Exchange Traded Funds application to handle multiple portfolios, and to process complex international-based portfolios. I also worked directly with a number of State Street's large institutional clients to build or enhance data feeds of accounting information to feed their systems.
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  • Gte Government Systems
    Application Developer
    Gte Government Systems Jul 1988 - Aug 1993
    Us
    Responsible for design, development, implementation and support of software enhancements to a number of key financial applications that supported the company's military and industrial contracts. I designed and built a number of significant enhancements to a system responsible for tracking all of the physical assets of the company. I was also responsible for coordinating disaster recovery plans for the software applications that the department oversaw.
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Jeff Graves Skills

Field Service Medical Devices Medical Imaging Hardware Diagnostics Biomedical Engineering Cross Functional Team Leadership X Ray Capital Equipment Digital Imaging Fda Radiology Dicom Pacs Radiation Therapy Process Improvement Troubleshooting Six Sigma Product Management Financial Services Business Analysis Project Management Mutual Funds Sdlc Strategy Securities Product Marketing Fixed Income Management Strategic Planning Equities Outsourcing Integration Mobile Applications Sales Operations Mobile Devices Leadership Technology Integration Public Speaking Portfolio Management Business Intelligence Program Management Vendor Management Social Media Business Integration Mobile Strategy Sales Presentations Data Visualization Staff Development Staff Management Derivatives Management Consulting Executive Management Product Development Relationship Management Corporate Actions Global Custody Start Ups Mergers And Acquisitions Saas Hedge Funds Inspiring Teams Sales Support Customer Presentations Seminar Speaker

Jeff Graves Education Details

  • Worcester Polytechnic Institute
    Worcester Polytechnic Institute
    Marketing
  • Danvers High School
    Danvers High School

Frequently Asked Questions about Jeff Graves

What company does Jeff Graves work for?

Jeff Graves works for State Street

What is Jeff Graves's role at the current company?

Jeff Graves's current role is Digital Experience Manager @ State Street | User Experience, Risk Management.

What is Jeff Graves's email address?

Jeff Graves's email address is je****@****ail.com

What is Jeff Graves's direct phone number?

Jeff Graves's direct phone number is +161766*****

What schools did Jeff Graves attend?

Jeff Graves attended Worcester Polytechnic Institute, Danvers High School.

What skills is Jeff Graves known for?

Jeff Graves has skills like Field Service, Medical Devices, Medical Imaging, Hardware Diagnostics, Biomedical Engineering, Cross Functional Team Leadership, X Ray, Capital Equipment, Digital Imaging, Fda, Radiology, Dicom.

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