Bridging the health care gap for pets, and pet parents, with app enablement and vets on-sight in pet centers

Destination Pet, with more than 3,500 employees, delivers total pet care and convenience through a Connected Care service model of more than 200 centers nationwide. The company’s team of pet experts across grooming, daycare, boarding, training, and veterinary services work together to offer the best possible personalized care for pets and pet families.

Led all labor forecasting and targets for 10,000 company and franchise offices. Led strategic 5-year employee engagement roadmap to develop all new tools, training, IT platforms, and associate enablement for 96K employees. Led employee segmentation and deep insights on our employees. Created associate journey map to understand gaps and prioritization of resources and innovation territory. Designed and reworked head count targeting process saving $20 million in expense.

Responsible for all aspects of the company's retail business for more than 1300 stores and $7 billion in sales. Led IT portfolio, customer experience journey, and 5 year innovation roadmap. Managed all SOPs, process improvements, documentation, field communications, labor standards, NPS scores, process improvements, and reporting/insights for all stores. Led and implemented training strategy for store leaders. Optimized payroll model and organizational structures to deliver increased revenue and reduced labor. Directed 100 store opening and 200 remodels/year. Led analytics and enterprise master data. Oversaw project management and curriculum (Lean/Agile). Owned all store and field leadership meetings and conferences along with content.

Led all US retail store and operations teamsWorked collaboratively and strategically with global partners for US strategies on merchandising visuals, line assortment, line design, PR, ecommerce, and promotional offersCreated and executed US revenue growth plan resulting in a 10M increase in EBITCreated and implemented store, regional, and corporate P&LsCreated standard operating procedures, selling programs, and succession planning for the organization Selected real estate sites for future growth

Led 18 store 86 million dollar district to achieve sales and profit performance

Created and led must win store strategy in all top doors across the Midwest resulting in top company comp sales performance of +5%Developed succession planning and selling workshops for the organization

Achieved sales of 50+ million in a 12 store districtLed the leading at old navy region group in selecting, interviewing, and cultivating talentHighest service scores in the companyProvided strategic direction and feedback to senior leaders on field operations

Led 16 store district comprised of retail, outlet, and home store locations with total sales of 44+ millionAchieved top loyalty and sales results 4 years in a rowLed field outlet strategy with corporate partners on product assortment, product feedback, visuals, and operationsLaunched multiple talent development initiatives to the field; "grow coaching" workshop, situational leadership, and competency based leadership