- Led multiple product teams of up to 8 members in delivering features using a Scrum framework to meet the needs of the organization’s retail acceleration program- Developed Agile @ AutoZone playbook for scaling agile practices to further organization’s goals for accelerating delivery and furthering agile adoption.- Developed and provided training on agile essentials, facilitating scrum events, and user story writing and workshopping to employees at all levels throughout the organization. - Coached team members, product owners, business partners, senior leadership, and scrum master peers in agile and scrum principles and best practices resulting in increased adoption and consistent delivery- Organized planning and kickoff for 3 new product teams including developing working agreements, definition of ready & done, onboarding, and creating & refining initial product backlogs- Worked closely with product owners and project managers to develop OKRs, capabilities & features, product roadmaps, and large scale planning estimates and timelines- Provided transparency through regular scrum of scrum updates, project status reporting, maintaining and escalating risks and issues, and assisting in creation of presentation materials for sprint reviews, stakeholder communications, and steering committee updates- Identified and removed impediments that adversely impacted team delivery, ensuring teams consistently met sprint goal commitments- Analyzed team metrics and outcomes to provide recommendations and targeted retrospectives that led to improved collaboration and increases in throughput of up to 36% over the first year- Facilitated all scrum events including daily standup, sprint planning, backlog refinement, and sprint retrospectives; additionally coordinated working sessions for user story creation, user journey mapping, and gap analysis to drive overall efficiency and decision making

• Responsible for individual project management and program management across IT Corporate Applications teams supporting stakeholders in Finance, Accounting, Supplier Management, and Human Resources• Established process improvement initiative for department to facilitate ideation, tracking, and execution of agile maturity and project management maturity efforts leading to improved planning and better established methodology • Coached Scrum Masters and teams in agile concepts, methodology, mindset, and adoption leading to improved collaboration and more consistent delivery• Led stakeholders and teams through preparations and execution of big room planning in a scaled agile environment• Project highlights include migration of eCommerce platform for ServiceMaster Brands, implementing a barcoding system for inventory management in flagship distribution center, implementation of an enterprise robotic process automation solution eliminating manual, repetitive tasks

• Led a team of 12 project managers and IT project portfolio of between 25 – 50 projects supporting business partners across the entire organization• Expanded Agile IT transformation and delivery efforts through coaching, collaboration, mentoring, and training from individual contributor to executive levels• Introduced process improvements and scaled agile approaches that increased overall project delivery by more than double and accelerated project execution by 17%• Streamlined project methodology, eliminating unnecessary overhead and retaining quality resulting in an increased average milestone completion rate from 80% to 89%• Improved enterprise processes in prioritization, work authorization, and capacity planning through collaboration with operational, senior, and executive leadership teams• Instrumental in establishing foundation for enterprise PMO, including creating vision statements, value propositions, defining key functions, and socializing with senior leadership• Managed departmental budget of between $1.25M and $1.4M, and oversaw project budgeting and internal costs ranging from $50k to $1.8M

• Managed project teams of up to 25 members, including remote staff and vendor partners, delivering enterprise business solutions to stakeholders across all areas of the organization• Contributed to Agile IT transformation efforts through peer education, coaching, and mentoring; establishing standards, methodology, and metrics; and piloting across three teams • Took on role as Scrum Master / Coach for Scrum and Kanban teams of between 3 – 9 team members, establishing foundation for agile adoption in IT• Developed and implemented several continuous improvement ideas saving more the 40 hrs/month in resource demand manage, portfolio management, and prioritization processes• Project highlights include implementing an in-house transaction processing system capable over handling over $1.5 billion in donations; a custom software rollout for large fundraising events, including the first mobile check-in and auction system; a mixed media modeling solution that improved media spend and was foundational to market-centric transformation efforts

• Responsible for project management across all areas of discipline for delivery of medium-to-large scale enterprise business solutions• Project highlights include the first online account management system for the organization’s flagship program; best-in-class software implementations for campaign segmentation and budget solutions; improved solutions for major programs, including Honor and Memorial Giving, Donor Cultivation, Dream Home, and Outsourced Call Center integrations• Awarded “One Vision Award” established for projects among the organization’s most successful revenue-generating, cost-saving, and donor-care efforts

• Established one of the company’s core strategic health and wellness programs, introducing retail health clinics to stores across the country• Managed a team of 4 business analysts and multiple vendors, coordinating with 21 health systems and 36 clinics; oversaw projects totaling 14500 hours with budgets of up to $4.2M• Orchestrated key budget and strategy discussions with both IT, business partners, vendors, and users groups, including representing the company at several strategic or tactical initiatives such as roundtable discussions, new business proposals, RFIs and RFPs• Additional project highlights include the rollout of a pharmacy employee scheduling solution, HIPAA remediation, encryption of all HIPAA data for pharmacy and optical areas, and several small projects supporting the Pharmacy and Third Party Drug teams

Insurance/Healthcare; Responsibilities included roles in both project management and development on applications for user bases at the department, division, and corporate level.Integral in the design and development of multiple simultaneous corporate level projects of up to 7500 hours with budgets of up to $ 520K. Worked on applications and reports involving both state and federal mandates. Managed project teams of up to 8 developers as project manager / lead developer. Implemented coding standards and conducted code reviews for teams of up to 13 developers. Responsible for project life cycle documentation meeting CMMI Level 2 guidelines.Project manager and lead developer on system to handle all phone and mail educational outreach to members of state health programs. Oversaw development of windows and web services, web applications, reporting, and integration with outbound telephony system for team of 6 – 8 developers.Lead software architect on corporate-wide project to develop a system to handle financial recovery of overpayments averaging $ 60M annually. Responsible for lead design and development covering 4 departments and integrating with 5 operational systems.Led project to re-architect Corporate Policy System from a legacy ASP application to ASP.NET and AJAX. Addressed key performance and system issues resulting in dramatic gains in reliability, usability, and scalability. Responsible for design, development, and project management, overseeing successful rollout to more than 4000 users.Revitalized Medical Review department by developing an integrated suite of applications built on a consistent and shared application framework, to handle the full claims review process life cycle. Initial implementation yielded a 52% increase in productivity within the first 30 days. Managed several concurrent applications and reporting projects using VB.NET, C#, ASP.NET, SQL Server 2005, SSRS, and SSIS.

Co-led project design and development of proprietary order entry, subscription management, and accounting system used company wide by up to 250 employees and responsible for multi-million dollar revenue stream, dramatically improving productivity and support related costs. As a member of a dedicated programming team, worked from the ground up on requirement gathering, technical specifications, business object, database, and system architecture design. Instrumental in all aspects of n-tier development including highly object-oriented thin-client front-end using Visual FoxPro 7.0, COM+ middle tier using Visual Basic 6.0, and SQL Server 2000 back end. Designed and implemented ad-hoc query builder for use in custom reporting against SQL Server 2000 back end, so that end users without any prior SQL knowledge could tap into reporting capabilities greatly reducing load on both programming and data services staff. Spearheaded development in .NET for future expansion of capabilities of in-house systems. Designed more robust credit card processing modules using VISA-II standards in C#. Implemented enhanced reporting web application in ASP.NET.Worked directly with analysts to consolidate data for use in financial ratings models and design a desktop client interface for use by analysts. Designed and launched e-commerce web site, implementing shopping cart, product fulfillment, and online ratings lookup for consumers and providing a brand new revenue stream for the company. Created, streamlined, and maintain multiple programs, libraries, and databases throughout the company, both long-term projects and projects meeting tight deadlines.

Led programming projects on multiple development platforms including Clipper, Visual FoxPro, and Visual Basic. Provided support of Windows, DOS, and NT operating systems in a Novell Networking environment. Launched implementation of company Intranet and Documentation as well as maintenance of multiple web sites