Jeffrey Helm Email & Phone Number

Provide technical expertise and support for key strategic projects, collaborating closely with project managers and stakeholders to ensure successful project outcomes.Conduct detailed technical analysis and assessment, including requirements gathering, system design, and testing, ensuring alignment with project goals and objectives.Coordinate with internal and external technical teams to ensure seamless integration and functionality of project components, including application development, and data analysis.Provide technical guidance and support to project team members, including analysts, and testers, ensuring successful project outcomes.Develop and maintain technical project documentation, including technical specifications, system architecture diagrams, and test plans, as well as provide training to internal staff on technical tools and methodologies.

Fishers, Indiana, United States

Served as the in-house product expert for numerous applications, with a primary focus on Online Banking and its ancillary applications, as well as lending, deposit, account opening, and card services areas of the bank.Worked closely with business leaders from all departments to optimize configurations, implement new features, and provide feedback on improvements, delivering effective presentations and training to ensure customer and employee satisfaction.Collaborated effectively with customers, vendors, information technology personnel, bank management, and regulatory authorities through various communication channels, tailoring information to meet specific needs and providing technical information in a clear and concise manner.Authored new and updated existing documentation for supported applications, including training materials and communication updates, ensuring timely distribution throughout the bank.Utilized analytical and problem-solving skills to assess, troubleshoot, and resolve issues for internal employees and customers, providing ongoing daily support in a high-pressure environment while managing competing priorities effectively.

Daleville, Indiana, United States

Led the development and implementation of online banking and mobile application solutions for both consumer and business clients, as well as provided support for ancillary applications such as Zelle, Bill Pay, and Mobile Deposit, resulting in improved customer experience and increased revenue for the bank.Collaborated with cross-functional teams to develop workflows, documentation, and procedures for efficient usage and optimization of applications, as well as provided training to internal staff, resulting in increased productivity and enhanced customer satisfaction.Worked closely with multiple vendors to ensure timely updates and upgrades of existing applications, as well as seamless implementation of new applications, resulting in improved system reliability and uptime.Utilized advanced SQL skills to query multiple databases and create reports for key decision making relevant to digital channels, as well as provided training to other staff to perform data validation based on reports, resulting in improved data accuracy and informed decision making.Effectively managed competing priorities, key tasks, and multiple projects, while consistently working to enhance and support daily operations of the bank, resulting in successful completion of projects within deadlines and increased efficiency across the organization.