Jeffrey Hess Email & Phone Number

Mackinac Island, Mi, Us

Mackinac Island, Mi - Michigan, Us

Plano, Tx, Us

Plano, Tx, Us

Responsible for support and execution of openings, acquisitions and transitions, full service, including financial planning, human resource coordination, service standard implementation, training, onboarding, hiring, sales, marketing, and owner relations

Plano, Texas, Us

Responsible for support and execution of openings, acquisitions and transitions, full service, including financial planning, human resource coordination, service standard implementation, training, onboarding, hiring, sales, marketing, and owner relations.

Opening in 2017, The Westin Milwaukee is a place of refuge in urban serenity. Guests will achieve balance with signature focus on Wellness brought to you exclusively by Westin. Take advantage of the proximity to Lake Michigan; welcoming lakefront trails wind past Milwaukee’s harbors, beaches and the world renowned Milwaukee Art Museum. The nearby Milwaukee River and historic neighborhoods offer scenic access to breweries, restaurants and shopping. We are very excited to bring this hotel to life in a dynamic city.

Dubai, Ae

General Manager of a brilliant 205 room upscale hotel opened in the heart of Milwaukee. This Historic restoration combined new construction with the rejuvenation of significant and storied buildings along treasured Wisconsin avenue. Responsibilities included: Project coordination; talent recruitment and development; business planning and development; service execution and financial management.. Achieved 100% RevPar index in first 45 operating days. Marriott Hotel Opening of the Year 2013.

Merrillville, In, Us

449 Room Dual Hotel urban hotel with full service attributes. Contributed to hotel improvement in flow through on positive sales,Surfaced and initiated dialogue with utility discrepancy, led business planning process through owner approval, and aided improvement in internal audit and controls to a grade of pass.

Merrillville, In, Us

2012 guest scores top 15% of brand, flow through on positive sales 65%; 2011 Guest scores top 15% of brand, flow through on positive sales 137%, 2010 guest scores top 10% of the brand, flow through on positive sales of 266%, and market share exceeding targeted rank and growing over all share 7.6% with competitive set. Promoted engineering manager to Chief Engineer at a larger, more complex hotel and navigated through complex integrated shared services changes. Promoted director of Sales and Marketing to more complex hotel.Dual Interim General Manager Marriott Chicago Midway, IL March-June 2011

Merrillville, In, Us

Director of Sales and Marketing; developed, implemented, and executed sales and marketing strategies for nine premium branded full service and select service hotels including two new openings in 2008, as well as TGI Fridays. Worked with multiple brand and ownership stakeholders, increased room night production 23% for the area in 2009. Exceeded ramp targets for Residence Inn. Developed and executed strategic marketing, including plans and actions, budgets and targeted media advertising. Initiated contracts and acted as primary customer advocate for the area.

Bethesda, Md, Us

Director of Sales, developed customer base and relationships, increased market exposure, provided business evaluation, and key segment sales strategies. Developed and executed strategic marketing, including plans and actions, budgets and targeted media advertising. Initiated contracts and responded to customer driven contractual concerns to mutual assent. Developed, implemented, and directed hotel Site Experience Strategy. Achieved 131% net sales to goal in 2005, 134% net sales to goal in 2006, and 155% net sales to goal in 2007.

Executive Committee, managed duel operating units, over multimillion dollar impact in direct departmental revenue, 135,000 group room nights, and over 1000 annual bookings. Directed group reservations, business center, event planning, event operations, event technology, shipping, and banquet service in complex labor and business volume environment. Forged strategic preferred relationships with vendors netting over $40,000 in direct incremental revenue annually. Grew departmental revenues incrementally, and profits over 40% in 3 years through process enhancements, strategic pricing initiatives, and productivity analysis. Led customer satisfaction improvement of over 35 points in 2 years. Pre-Opening Responsibilities: Designed and implemented all local operating policies and procedures pertinent to event management. Assumed active role as project manager during pre-opening with emphasis on owner/developer communication and relations Participated in extensive manpower and recruiting efforts for all levels of employment within the project. Coordinated and provided oversight for operating inventory installment, soft opening, and grand opening of $265 million hotel development.

Bethesda, Md, Us

Executive Committee, directed areas of complex group management. Event Management Meeting Planner satisfaction top 10% of Brand. Directed team through transition in the months following September 2001 with team oriented approach to organizational change and restructuring, re-deployment of assets and refocusing of sales efforts while maintaining excellent customer satisfaction results.

Bethesda, Md, Us

Bethesda, Md, Us

Bethesda, Md, Us

Bethesda, Md, Us

Experiences include food and beverage and leadership roles at several domestic and international Marriott hotels, with an expertise in catering service and banquet standard development and delivery.

Associate Of Arts, General Studies

Education record

Education record

Education record