Jeffrey Manning Email & Phone Number

Dallas, TX, US

Miami, Florida, US

Omaha, NE, US

In this senior leadership role, I am responsible for developing and managing the customer experience strategy and framework across all channels. This includes leading the delivery, customer success, and customer service team, developing and implementing customer experience initiatives, and driving customer satisfaction. I'm leading the customer experience.

Tampa, Florida, US

As Senior Director, I manage the Onboarding, EDI, Customer Advocacy, Customer Support, and Integration teams. Serve as technical teams’ advisor to develop, fulfill, and execute client objectives. Define and implement new client processes from welcome to launch. Collaborate across internal and external teams to generate SOPs, policies, onboarding manual.

Tampa, Florida, US

Dallas-Fort Worth, Texas, US

While serving in this role, I co-developed fiscal and budget forecasting plans to ensure budgetary constraints were adhered to and timelines were maintained. I also consolidated, documented, and reported relevant data and project information to senior leaders and interfaced across teams and business partners to deliver projects and fulfill initiatives..

Somerset, NJ, US

In this leadership role, I facilitated multiple concurrent projects from implementation through handoff, reporting to the VP of Operations. I worked to optimize resource use to enable cost-savings, identify upsell opportunities, and meet business objectives. I also specialized in relationship building and management across business ecosystem of partners.

Louisville, Kentucky, US

As Director of Field Operation and Informatics, I oversaw and streamlined a major electronic records implementation project for multiple remote sites, in addition to directing multi-state medical billing processes for over 30 providers designed to increase efficiency and improved implementation strategies.Areas of expertise include:✰ Project Management✰.

Richardson, TX, US

Responsible for the implementation training and go-live support for a practice’s staff on the use of Aprima’s Electronic Health Record (EHR) and Practice Management Information System (PMIS). Worked closely with the staff on workflow analysis; the design, development and implementation of processes, reports and templates; and the training of end users on.

Wilson, NC, US

Manage and edit daily charges, Facilitate the correction of any errors related to the process of patient accounts, Balance receipts, Check status of outstanding claims, Provide assistance with patient's concerning their accounts, Post insurance payments assuring accurate payment, Denial management, Reduced outstanding A/R by 80%, Trained all staff on front.

Assisted in training new employees on office flow and systems, Managed patient and insurance A/R, Balanced the operating room schedule, Collaborated with Business Office Manager and Administrator to achieve AAAHC accreditation, Reduced A/R days from 180 to 35, Promoted to facility Safety Officer in addition to current position, Provided annual safety.

Processed accounts payables and receivables for the dealership, Reconciled monthly bank statements, Promoted to Warranty Administrator in addition to current position.

Trained new staff on workflow and software, Established standardized forms for the office, Managed flow of patients through a high volume office, Maintained patient checkout and scheduling procedures, Managed clinic insurance and patient A/R.

Bachelor Of Science In Business Administration, Management Information Systems, General

Associates, General Studies