Jeffrey Song Email & Phone Number

Redmond, WA, US

Seattle, Washington, United States

Greater Seattle Area

• Spearheaded the company-wide adoption of Large Language Models (LLM), Prompt Engineering, Retrieval Augmented Generation (RAG), and related Gen-AI technology operations.
• Hands-on development coding LLM applications in Python utilizing Azure PromptFlow, vector databases (Pinecone, Weaviate, PostgreSQL), Azure OpenAI API and various open-source tools/frameworks like LangChain and Flowise.
• Leading weekly internal workshops to educate ML engineers, drive adoption, and facilitate change management with the latest LLM frameworks, techniques, and tools.
• Local open source LLM/SLM fine-tuning & deployment across various use-cases, such as data extraction, code development, text-generation, document classification, summarization.
• Led product development of AI automation applications for administrative healthcare processing with over 4 implementations in clinics across the US.
• Integrated technologies in Optical Character Recognition (OCR) and Robotic Process Automation (RPA) with LLMs for new products.

Greater Seattle Area

• Translating user feedback into technical requirements, actionable roadmaps & strategies.
• Acted as the link between business needs of 5+ concurrent clients and our internal technical development teams.
• Met with executives, up to twice a week per client, to advance feature implementations, align business goals, communicate development efforts, and manage trials.
• Facilitated collaboration between cross-functional teams; from developers to prompt engineers, sales teams, graphic design, and others.
• Helped sales efforts using extensive experience in graphic design to create persuasive presentations along with deep technical knowledge of the AI-based product offerings.
• Managed JIRA projects and two-week sprints to develop AI products, run trial implementations, and maintain our constantly evolving solutions with Agile methodology.

Greater Seattle Area

• Aided clients using data-driven analytics to fuel smarter business decisions.
• Used Machine learning, NLP, and other advanced algorithms to generate insights, key metrics, and make predictions for businesses in healthcare, finance, non-profit organizations, and more.
• Client-facing with daily standups to ensure customer business needs are being met.
• Presented deliverables and performance indicators to client executives.
• Utilized hands-on technical skills to work with users and align internal development efforts to "big picture" end goals.
• Facilitated collaboration among external and internal teams to meet stakeholder objectives in data-driven outcomes.

Redmond, WA

• Managed the online sales efforts of this retail store, bringing increased revenue and orders for their products through merchants such as Amazon and eBay.
• Ran several successful online marketing campaigns.

Greater Seattle Area

• Conducted social media marketing research for 5+ business clients.
• Strategized search engine optimization and marketing tactics to drive user engagement on social media and website platforms.

Newcastle, WA

• Customer Service Agent for a ticketing firm with a specialty for high-level cases which required experienced problem-solving and both oral/written communication skills to effectively manage customer support or relations.

Bellevue, WA

• Employed SEO and Search Engine Marketing for websites.
• Generated reports of Key Performance Indicators, trends, user behavior, keywords, and other insights.
• Ran several marketing campaigns for targeted online user engagement efforts and product launches.

Greater Seattle Area

Interned as a web analyst to learn SEO, SEM, and data reporting skills in real-world applications.

Bachelor’S Degree, Mathematical Thinking And Visualization

• Studies included: computer programming, graphic design, writing, communication, statistics, and mathematical reasoning. • The MTV major.

High School Diploma