"Customer Service Excellence, Team Building & Support, and Goal Driven Solutions."Contact me at +1 (949) 433-2008 (Pacific Time) or via email at jhuseby23@gmail.comA leader with expertise in customer service, operations, and management creating growth by leading by example, motivating and coaching individuals, and management by facts. Dedicated and committed to providing quality service. Pride myself on increasing employee growth, development, and reward recognition. A passion and commitment with a hands on management style effectively communicating and producing results with team members and the customer experience. Key competencies include: Customer service, call center management, team building and support, hiring, training, coaching, and evaluating, metrics and reporting, workforce managment, verbal communications, listening skills, employee development, quality care, revenue generations, customer satisfaction, employee satisfaction, staff retention, process implementation, best practices, strategic planning, fiscal management, and achieving goals and objectives. ACCOMPLISHMENTS:Supervised and managed the performance of a team of 5-48 representatives with indirect supervision focused on world class service. Coached and trained staff through one-on-ones, call listening, team huddles, and team meetings. Increased customer service satisfaction scores by 22%. Handled escalated and complex customer service inquiries with 0 reported escalations to senior management.Improved customer service representative call flow reducing peak customer wait times to under 1 minute.Increased representative satisfaction scores with the highest 100% satisfaction survey scores per category nationwide. Identified, analyzed, and implemented process improvement standards resulted in improved customer satisfaction to 91%, problem to process efficient solutions, and meet and exceed company goals.Specialties: Exceptional customer service, leadership, customer relations, operations, problem resolution, employee relations, vendor relations, organizational development, performance management, human resources, benefits and compensation, hiring, employee development, employee recognition and retention, profit and loss, team motivation/team player, manage by fact, tactical, analytical, detail oriented, problem solver, integrity, policy and procedure, risk control and local, state, and federal compliance.