Jay Jones Email & Phone Number

Atlanta, Ga, Us

New York, Ny, Us

In my role as Senior Director of Global Brand and Communications at BioCatch, a leader in behavioral intelligence, I am responsible for driving brand initiatives, thought leadership, public relations, content strategy, and social/multi-media strategy. My role involves not only shaping the brand's voice and positioning but also building and leading a dynamic team dedicated to advancing our market presence and influence in the digital fraud prevention sector.--Developing BioCatch's Fraud Trend Reports: Spearheaded the creation of BioCatch's first series of global digital banking fraud trend reports, further establishing the company as a thought leader in the industry.--Achieving 100 Million ARR Centaur Status: As a leader in the global marketing team, played a key role in elevating BioCatch to achieve $100 million in Annual Recurring Revenue through strategic branding and marketing efforts.--Leading PR with a 35% Increase in Share of Voice in UK: Successfully led a public relations campaign that boosted BioCatch's share of voice by 35% in a three-month period in the UK.--Developing Brand Voice and Positioning: Crafted and implemented a distinct brand voice and positioning strategy, including brand positioning statements and a cohesive video strategy.--Leading Social/Multi-Media Strategy: Orchestrated and executed a comprehensive social and multi-media strategy that significantly enhanced brand visibility and engagement across multiple platforms.--Building a Team from Scratch: Successfully built a high-performing team from the ground up, including hiring and mentoring a Director of Global Fraud Intelligence, a Senior Communications/PR Manager, and a Social Media Manager and Multimedia Director, each contributing uniquely to our brand's success.

New York, Ny, Us

Marina Del Rey, Ca, Us

I served as head of content strategy and editor-and-chief for Telesign. In my time with the digital fraud prevention company, I created short and long-term content strategies, including the design and execution of cluster content for SEO, hired and managed a content specialist/blog writer, and authored several ebooks on complex API solutions currently running in growth campaigns. I also used my deep experience in technology and corporate communications to develop the new Telesign brand voice, and I ghost-wrote articles in partnership with C-level executives and stakeholders for national publications.

Milwaukee, Wisconsin, Us

As a leader in Global Brand at Fiserv, I designed and delivered the communication strategy for the company's Chief Information Officer and the Global Technology Transformation organization. In addition to my role as communications director for senior leadership, I led a team that provided the technical and associate communication strategy and support for Fiserv technology services. I also collaborated with Global Brand and Technology leadership to define and execute enterprise-wide communication strategies for the roll-out and ongoing adoption of technology and processes in support of our associates’ digital experience.COVID Update: The change management work my team and I began in 2019 to move the company toward Office 365 and complete system integration set us up for success in March of 2020 when the pandemic hit. We pulled together as a team to achieve remarkable results in a short time, including helping to move 40k associates to a remote working environment; partnering with technology and security colleagues to document and roll out highly complex technology projects and software to an already stressed employee base (often with very little notice); standing up new org structures; developing new communication and marketing campaigns; and learning and directing new technologies, including Teams Live, while writing, editing, and producing content in a variety of platforms for senior leaders and employees across the globe.

Atlanta, Ga, Us

Equifax recruited me to develop and lead the communication strategy for its new Banking and Lending vertical, primarily due to my success in leading the communications for Cox Automotive’s sales teams and C-level leadership. In my role with Equifax, I worked across business units to shape and drive overall messaging for the sales team, both internal and external facing. I developed a comprehensive communication strategy, including a process for communicating sales wins, annual goals and senior leadership messaging, as well as FinTech client meetings and roundtable discussions.

Atlanta, Ga, Us

At Cox Automotive, a division of Cox Enterprises, Inc. and the world's leader in vehicle remarketing, I led the team responsible for sales, product, technology, and the digital and physical auto auctions communication strategy. I also provided C-level leaders internal messaging and executive communication strategies for Manheim's 25k Inventory Solutions employees. --Created, produced, and hosted a live internet video broadcast to all Manheim locations nationwide (M.Talks), promoting new products and initiatives. M.Talks led to an increase in product/technology understanding and adoption, as well as a 20 percent decrease in internal support calls.--Provided internal content strategy for all business units.--Directed staff and business partners on key marketing communication projects, including case studies, product articles, and videos.--Delivered direct communication support to senior leaders, including product management leaders, national auction leaders, and the senior vice president of Manheim Sales.

Worldwide, Oo

As communications lead for Deloitte's Information Technology Services, I led a team of three managers and a senior manager responsible for all U.S. technology/software and C-suite executive communication for the firm's 60,000 U.S. employees, and I provided direct consultation to the Global Chief Information Officer.

Worldwide, Oo

Led strategic communications projects on federal health care accounts, including the management, branding, and execution of numerous public-facing marketing and process improvement projects at Centers for Disease Control and Prevention. I also designed and led classroom trainings for technology change management projects, as well as serving as project manager, video producer, and brand manager.

Worldwide, Oo

Serving as strategic marketing advisor to the Centers for Disease Control, I helped to win and support work across the federal space, including process improvement and a publishing software assessment for CDC's flagship journal, MMWR. I also supported the Global Health and Emergency Preparedness offices, providing written, video, and classroom instructions on technology process improvements. During this time, Deloitte sponsored my graduate work, and I received my master's degree in two years while working full time with the firm.

Master Of Science (Ms), Information Design And Communication (Southern Polytechnic)

Bachelor Of Arts (Ba), English With Writing Concentration