Jeffrey Hampton Email & Phone Number

United States

• Provide Deskside support (Hardware/Software Support & Training) on Windows PCs, local and network printers and multi-function devices and other PC peripheral devices.• Provide Workstation Support for Windows 10, iOS• Diagnose problems with software configurations and Network (LAN) connectivity issues• Provide support for remote users leveraging VPN when away from the office.• Assist as necessary with the on boarding of new employees• Work with other IT Support Teams to coordinate resolution of Service Requests• Provide A/V support, including MS Teams• Configure & Deploy Mobile Devices including iOS and BYOD platforms• Work with Hardware/Software vendors to facilitate warranty work on company owned equipment

United States

Provide technical support for any Zoom related issues• Provides technical support that ensures the proper operation, maintenance, monitoring, testing andrepair of AV equipment and control systems in classrooms and auditoriums.• Simultaneously multitask to complete lab installations, while deploying an OS Image to Windows orMac and overseeing computer system backups and upgrades.• Train end users and support staff on the use of equipment• Maintained thorough documentation of equipment for maximized inventory control and yearly auditing.• Create and maintain FTP servers for deployment of new technology software for each Staff member.• Develops, documents, and reports current procedures and suggests areas of progress for thedepartment.• Manage video conferencing network with over 85 endpoints.• Develop technology solutions for academic units and department needs.• Collaborate with other departments and external entities to meet client requirements

Prairie View Texas

Simultaneously multitask to complete lab installations, while deploying an OS Image to Windows or Mac and overseeing computer system backups and upgrades.Create and maintain FTP servers for deployment of new technology software to each faculty member and learning lab environment.Properly install, monitor and maintain the security of the server infrastructure. Enhanced network security in the College of Engineering. Provide troubleshooting for servers, computers, printers, software, hardware and etc Created and implemented SOPs to optimize network engineering for the Computer Science department. Troubleshoot and document computer related issues to desktop support with ticketing system to maximize problem resolution efforts. Respond quickly to lab emergencies and suggest alternative solutions to better serve the student’s needs.Maintained thorough documentation of equipment for maximized inventory control and yearly auditing.Assist in purchasing new equipment and computers for labs and research projects. Asist vendors with networking support and network performance evaluation when needed. Setup video conferencing endpoints

Hempstead Texas

Support the Store Manager and Assistant Manager in the areas of sales, customer service, store appearance and operations.Help develop, train, and mentor store team membersHelp customers with looking up parts for particular vehiclesInstalling batteries & wiper blades Troubleshooting problems with car parts Merchandising