In my current role, I lead customer satisfaction through diligent communications and problem solving for a wide range of dealer, sales, service, and finance issues. I orchestrate multichannel customer support via phone, letter, and email to comprehensively resolve complaints, issues, and inquiries. I analyze and investigate individual customer cases and leverage proactive listening and critical thinking skills to ensure issue resolution. I conduct online research, maintain accurate… Show more In my current role, I lead customer satisfaction through diligent communications and problem solving for a wide range of dealer, sales, service, and finance issues. I orchestrate multichannel customer support via phone, letter, and email to comprehensively resolve complaints, issues, and inquiries. I analyze and investigate individual customer cases and leverage proactive listening and critical thinking skills to ensure issue resolution. I conduct online research, maintain accurate documentation, and identify areas ripe for improvements.During my time here so far, I have estalished a reputation for meeting or exceeding KPI's and objectives for the position. I was selected as a Toyota Diversity and Inclusion Ambassador to establish an inclusive culture that fosters, celebrates, and actively utilizes individual qualities, attributes and differences for the benefit of the organization.Moreover, I sought out membership in the Toyota Customer Relations Society (CRS) certification program, which encourages and supports training and recognition of ongoing development, while enhacing their knowledge of Toyota and Scion products, dealer operations and processes through training, written tests and e-Learning Modules. Show less

Here, I excelled throughout an 11-year tenure as a leading customer service and quality representative with in-depth knowledge of automotive corporate policies and operations as a business leader. I quickly and efficiently resolved customer concerns and questions as a primary point of contact for customers, dealers, and third parties. I implemented departmental guidelines, acquired in-depth knowledge of services and products, and ensured updated and accurate account information. Moreover, I… Show more Here, I excelled throughout an 11-year tenure as a leading customer service and quality representative with in-depth knowledge of automotive corporate policies and operations as a business leader. I quickly and efficiently resolved customer concerns and questions as a primary point of contact for customers, dealers, and third parties. I implemented departmental guidelines, acquired in-depth knowledge of services and products, and ensured updated and accurate account information. Moreover, I supported dealers and sales staff in the resolution of complex and delicate issues.During my time here, I continually met or exceeded KPI's and objectives for the position. Additionally, I significantly contributed to Nissan Virtual Academy training and development program that enhanced knowledge of Nissan products, policies and processes through training and e-Learning Modules Show less