Jeff Kravitz Email & Phone Number

New York City Metropolitan Area

• Handled diverse computing environments in a wide cross section of business environments.• Worked in Azure cloud administration on Microsoft Azure environments, as well as mixed environments using ADConnect• Administration of Azure AD users, groups and devices, as well as on-premise.• Experience with Microsoft 365 and Office 365, including Teams, Sharepoint Online, OneDrive, and Exchange Online.• Level 1 Mimecast administration• Performed automated tasks within Powershell for on-prem as well as for Microsoft 365• Provisioning, managing and monitoring• Analyzed and documented unfamiliar clients / server and network environments while assessing the quickest path to resolution.• Performed root cause analysis.• Provided consulting to clients on certain applications, Thrives’ best practices, and general computing processes.• Troubleshot and resolved server and network, as well as high level workstation incidents, while following Thrives’ Standard operating procedures.• Set client expectations and provides regular updates/next steps appropriately throughout the troubleshooting process.• Monitored the service desk service board for escalated service tasks: Prioritized tasks escalated from Technical Support Engineers Ensured that open service tasks are escalated and addressed appropriately from Technical Support Engineers Followed Thrives’ best practices for escalating tasks from Technical Support Engineers Escalated when necessary to Systems Administrator for further review/troubleshooting.• Communicated steps taken during troubleshooting and resolution through clear non-technical communication, or by utilizing the appropriate level of technical verbiage.• Demonstrated the correct level of urgency while resolving client incidents.• Resolution of incidents related to, but not limited to the following: Mail Application/Office 365 issues Remote Access Incidents Client / server connectivity

Plainview, Ny

• Managed Active Directory• Administrated and managed servers and client devices utilizing Ivanti (formerly LANDesk)• Administered unified endpoint management for mobile devices using Workspace One (formerly Airwatch)• Managed RSA• Created and tested deployment packages• Planned and performed tiered rollouts across region• Maintained and performed monthly patch management across client machines• Provided 3rd level support to other technicians for more complex problems• Supported Executive Leadership team members• Assisted in the preparation of hardware / software user documentation and provided informal training classes on a limited number of software packages• Participated in the installation, maintenance and testing of software and hardware as required by department function• Traveled to perform remote onsite service as requested, up to 25%

Greater New York City Area

• Manage the client OU in Active Directory• Create and manage Group Policy• Administrate and manage LANDesk across servers and clients• Create base computer images and provisioning templates• Test various vendors’ software interaction with each other• Maintain and perform monthly patch management across client machines• Develop and maintain deployment / removal scripts for various software• Remotely converted 2500 computers across 90 locations to Windows 7 (Developed, scheduled, managed and performed the roll-out)• Migrate users to newer equipment• Perform break / fix• Fix software problems both locally and remotely

Greater New York City Area

• Ensure smooth job functionality of clients• Work with various companies spanning industries• Recommend and implement technology solutions• Work with outside vendors (Art Systems, Concordance, PC Law, etc.) on specialized software implementation and support• Test performance of vendor software on clients equipment ensuring usability• Training of users in both software and hardware• Manage Exchange Server / Active Directory / Domain Server / BES Server / Google Apps For Business• Maintain infrastructure of both network and workstations (including routers, switches, access points, etc.)• Perform hardware maintenance• Perform data recovery on damaged equipment (hard drives, laptops, etc.)• Migrate users to newer equipment and desktop images while maintaining profiles and integrity of specialized software• Fix software problems both locally and remotely

• Ensure smooth job functionality of clients• Work with various companies spanning industries• Recommend and implement technology solutions• Work with outside vendors (Art Systems, Concordance, PC Law, etc.) on specialized software implementation and support• Test performance of vendor software on clients equipment ensuring usability• Training of users in both software and hardware• Manage Exchange Server / Active Directory / Domain Server / BES Server / Google Apps For Business• Maintain infrastructure of both network and workstations (including routers, switches, access points, etc.)• Perform hardware maintenance• Perform data recovery on damaged equipment (hard drives, laptops, etc.)• Migrate users to newer equipment and desktop images while maintaining profiles and integrity of specialized software• Fix software problems both locally and remotely

Greater New York City Area

• Provided help-desk duties for various clients including Deutsche Bank and ING Barings• Provided on-site client support for custom made software• Designed company web site• Created client specific templates in Microsoft Office products• Performed hardware maintenance• Designed and created images for use in software applications and sites