Jeffrey Kutz Email & Phone Number

Bloomington, Indiana

- Mentor up to 6 consultants per shift in order to train and develop consultants who work for UITS throughout the Bloomington campus- Supervise up to 15 consultants per shift in order to ensure proper operating and troubleshooting takes place, as well as a point of reference for those consultants in need- Collaborate with the 15 other supervisors and 5 administration members bi-weekly to discuss any problems, new ideas, or methods to improve each other and more optimally lead as supervisors

Bloomington Indiana

- Aid students with printing difficulties, in person and by phone, at the 60 assorted libraries and computer labs throughout the Bloomington campus- Analyzed customer contact data as part of the Data Analytics Team, cleaned over 35,000 entries of raw data and helped UITS determine when labs would be busiest, regularity of specific issues, and destination routes- Monitor troubleshooting with computers and printers of entire floors of libraries and up to 12 computer labs at a time for a period of 4-8 hours

Lake Forest, Illinois

Business Systems Analyst Intern for The Collaboration Services Team at Grainger- Led a weekly "Story Time" Agile Ceremony for a team of 18 enterprise system interns which included the creation and correction of stories- Examined the laptop and mobile phone distribution/inventory process to find more efficient ways of monitoring and keeping track of inventory- Headed a UX/UI team of two developers and another BSA to make a scalable, internal mentorship pairing application for Grainger

Fishers, Indiana

- Depended on to close the front of the house 3-6 times a week starting 10 months into my hiring, led to becoming the main closer due to my ability to properly close on a consistent basis- Trusted as a top front of the house worker for my ability to quickly clean and clear tables, memorize menu, and build relationships with guests that led to a satisfying experience and returning visits- Directed the daily operation of the front of the house when manager was occupied- Trained new employees on how to properly clean and clear tables, run food directly to guests, and how to interact with guests while ordering. Four of those workers went on to become dependable workers and have worked there for several years.

Fishers, Indiana

- Interpreted the rules while promptly making calls and decisions for baseball games in the highest leagues of players in 3rd to 6th grade- Managed the speed of each game and each game called went no more than 10 minutes over the given time limit- Administered over 10 regular season games my first year and the reputation gained from coaches allowed me to umpire in the post-season tournament

Fishers, Indiana

Spent many hours working with my father, the equipment manager of the entire baseball league- Built relations with many coaches and volunteers in the league and learned valuable interaction skills in regards to a business and social aspect- Managed time for organizing equipment bags for the 160+ coaches in the league, handing out the equipment bags to each coach, and checking the equipment in each bag when returned- Analyzed and worked with many charts and spreadsheets that were used to organize bags per league, amount of equipment per bag, and total equipment for the league