Jeff Laing Email and Phone Number
I am an experienced senior management professional with a proven track record of success in leading complex projects and teams. With expertise in strategic planning, project management, and team leadership, I have consistently delivered high-quality products on time and within budget. My ability to create organizational clarity through focus, prioritization, team unity, and follow-through has resulted in increased efficiency and revenue. I excel in managing cross-functional teams, building strong relationships with key stakeholders, and effectively managing budgets, resources, and timelines.With exceptional communication and stakeholder management skills, I have the ability to influence at all levels of an organization. I am now seeking a challenging role where I can leverage my expertise to drive impactful business results and contribute to the success of an organization.ππππ ππππππππππππLeadership β’ Strategic Planning β’ Team Management β’ Cross-Functional Collaboration β’ Budget Management β’ Project Management β’ Stakeholder Management β’ Risk Management β’ Coaching & Mentoring β’ Change Management β’ Business Development β’ Operational Management β’ Rapid Improvement Events (RIE) β’ Revenue Generation β’ Client Satisfactionπππππππππ ππππ πππππππππMS Office (Word, PowerPoint, Excel, Outlook) β’ SQL (Moderate) β’ Jira/Confluence β’ Microsoft Dynamics β’ Visio β’ Microsoft Project
Toptech Systems
View- Website:
- toptech.com
- Employees:
- 103
-
Associate Director Of Software SupportToptech Systems Oct 2024 - PresentLongwood, Florida, United States -
Senior Manager Of Deployed SolutionsToptech Systems Feb 2022 - Oct 2024Longwood, Florida, United Statesβ’ Orchestrate deployment resources for onsite and remote software implementation projects.β’ Collaborate with project management teams to ensure timely and budget-friendly completion of projects.β’ Manage support dept. for enterprise software and hardware for 180+ customers and distributors in North and South America.β’ Lead and mentor 9 employees across two departments, ensuring their professional and career growth through goal management and mentoring.β’ Implement the 80/20 methodology to develop key performance indicators.β’ Foster relationships with key stakeholders from top customer accounts to ensure satisfaction with products and services.β’ Develop and implement cross-functional process improvements utilizing Rapid Improvement Events in the organization.β’ Successfully project-managed two simultaneous implementations of internal CRM (Microsoft Dynamics) and Jira Cloud Upgrade.β’ Plan the Goal Deployment Process with General Manager and facilitate the initiative throughout the year.β’ Conduct, analyze, and report the Net Promoter Score for the organization. -
Manager Of Deployed SolutionsToptech Systems Sep 2017 - Mar 2022Longwood, Floridaβ’ Managed the support department for enterprise software and hardware for 180+ customers and distributors across North and South America.β’ Developed and managed a team of 6 employees, fostering their professional growth through mentoring and goal management.β’ Developed key performance indicators (KPIs) using the 80/20 methodology to drive improvements in operational efficiency.β’ Cultivated relations with key stakeholders from top customer accounts to ensure satisfaction with products and services.β’ Conducted, analyzed, and reported on the Net Promoter Score (NPS) for the organization, providing insights to drive continuous improvement efforts. -
Continuous Improvement (Rie) Special ProjectToptech Systems Jan 2019 - Mar 2020Longwood, Florida, United Statesβ’ Led a one-year special project called "Goal Deployment Process" that aimed to define and develop a cross-functional continuous improvement process utilizing Rapid Improvement Events.β’ Conducted 5 Rapid Improvement Events and provided process documentation, including SOPs and Visio Workflow Diagrams, resulting in improved efficiencies and financial savings.β’ Developed a Confluence Page to track RIEs and documentation and used Ideation to allow for the submission of future RIEs.β’ Provided guidance and instruction post Goal Deployment Process to individuals in the organization in need of process improvements. -
Support & Quality Assurance ManagerPioneer Technology Group Nov 2015 - Sep 2017β’ Managed operations, coaching, and training for a team of 18 employees to ensure quality customer support and issue resolution.β’ Introduced key performance indicators (KPIs) to track case quality and performance, improving efficiency and effectiveness.β’ Mentored employees and identified career growth opportunities within the company, resulting in increased employee engagement and retention.β’ Planned and coordinated resources needed to test multiple projects simultaneously, ensuring timely and accurate delivery of high-quality products. -
Implementation Manager - Recording DivisionPioneer Technology Group Jun 2015 - Nov 2015Sanford, Flβ’ Oversaw project implementation with a team of three Project Managers, ensuring timely and within-budget project installations.β’ Coordinated with cross-functional teams to facilitate project requirements.β’ Managed the accounts receivable (A/R) process for all project milestones. -
Project ManagerPioneer Technology Group Oct 2013 - Jun 2015Sanford, Flβ’ Managed complex projects through their entire lifecycle, ensuring successful completion within budget and timeline constraints.β’ Ensured project delivery quality by utilizing best practices and quality control methodologies.β’ Utilized analytical approach to solving complex problems, weighing risks and assessing data to select the best options.β’ Led training sessions to increase end-user product knowledge and efficiency, resulting in increased productivity and customer satisfaction. -
Support SpecialistPioneer Technology Group Oct 2012 - Oct 2013Sanford, Fl -
Senior Student AdvisorRasmussen College Inc Jun 2007 - Oct 2012Maitland, Fl -
Re-Entry SpecialistRasmussen College Jun 2006 - Jun 2007 -
Program ManagerRasmussen College May 2005 - Jun 2006 -
Portal Content ManagerRasmussen College, Inc. Aug 2006 - Jun 2007
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Assistant Placement AdvisorFull Sail Real World Education Aug 2004 - May 2005
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Admissions/Career ServicesFull Sail Real World Education Aug 2003 - May 2005
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Admissions Support RepresentativeFull Sail University Aug 2003 - Aug 2004 -
Network Engineer / Computer AnalystPlanco May 1999 - Feb 2001 -
Strategic Team SupervisorAdvanced Telecom Services Sep 1996 - Oct 1998
Jeff Laing Education Details
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Business -
General Studies -
Recording Arts
Frequently Asked Questions about Jeff Laing
What company does Jeff Laing work for?
Jeff Laing works for Toptech Systems
What is Jeff Laing's role at the current company?
Jeff Laing's current role is Project & Solutions Professional | Product Management | Operational Excellence | Client Satisfaction | Revenue Generation | Rapid Improvement | Leadership | Driving Success through Innovative Solutions & Collaboration.
What schools did Jeff Laing attend?
Jeff Laing attended Rasmussen University, Valencia College, Full Sail University.
Who are Jeff Laing's colleagues?
Jeff Laing's colleagues are Brian Belcher, Akande Temitope, General Email, Christophe Lardenoit, William Porthouse, Jan W, Nataly SΓ‘nchez.
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Jeff Laing
United States
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