Jeff Laing

Jeff Laing Email and Phone Number

Project & Solutions Professional | Product Management | Operational Excellence | Client Satisfaction | Revenue Generation | Rapid Improvement | Leadership | Driving Success through Innovative Solutions & Collaboration @ Toptech Systems
longwood, florida, united states
Jeff Laing's Location
Longwood, Florida, United States, United States
About Jeff Laing

I am an experienced senior management professional with a proven track record of success in leading complex projects and teams. With expertise in strategic planning, project management, and team leadership, I have consistently delivered high-quality products on time and within budget. My ability to create organizational clarity through focus, prioritization, team unity, and follow-through has resulted in increased efficiency and revenue. I excel in managing cross-functional teams, building strong relationships with key stakeholders, and effectively managing budgets, resources, and timelines.With exceptional communication and stakeholder management skills, I have the ability to influence at all levels of an organization. I am now seeking a challenging role where I can leverage my expertise to drive impactful business results and contribute to the success of an organization.π‚πŽπ‘π„ π‚πŽπŒππ„π“π„ππ‚πˆπ„π’Leadership β€’ Strategic Planning β€’ Team Management β€’ Cross-Functional Collaboration β€’ Budget Management β€’ Project Management β€’ Stakeholder Management β€’ Risk Management β€’ Coaching & Mentoring β€’ Change Management β€’ Business Development β€’ Operational Management β€’ Rapid Improvement Events (RIE) β€’ Revenue Generation β€’ Client Satisfactionπ“π„π‚π‡ππˆπ‚π€π‹ ππ‘πŽπ…πˆπ‚πˆπ„ππ‚πˆπ„π’MS Office (Word, PowerPoint, Excel, Outlook) β€’ SQL (Moderate) β€’ Jira/Confluence β€’ Microsoft Dynamics β€’ Visio β€’ Microsoft Project

Jeff Laing's Current Company Details
Toptech Systems

Toptech Systems

View
Project & Solutions Professional | Product Management | Operational Excellence | Client Satisfaction | Revenue Generation | Rapid Improvement | Leadership | Driving Success through Innovative Solutions & Collaboration
longwood, florida, united states
Website:
toptech.com
Employees:
103
Jeff Laing Work Experience Details
  • Toptech Systems
    Associate Director Of Software Support
    Toptech Systems Oct 2024 - Present
    Longwood, Florida, United States
  • Toptech Systems
    Senior Manager Of Deployed Solutions
    Toptech Systems Feb 2022 - Oct 2024
    Longwood, Florida, United States
    β€’ Orchestrate deployment resources for onsite and remote software implementation projects.β€’ Collaborate with project management teams to ensure timely and budget-friendly completion of projects.β€’ Manage support dept. for enterprise software and hardware for 180+ customers and distributors in North and South America.β€’ Lead and mentor 9 employees across two departments, ensuring their professional and career growth through goal management and mentoring.β€’ Implement the 80/20 methodology to develop key performance indicators.β€’ Foster relationships with key stakeholders from top customer accounts to ensure satisfaction with products and services.β€’ Develop and implement cross-functional process improvements utilizing Rapid Improvement Events in the organization.β€’ Successfully project-managed two simultaneous implementations of internal CRM (Microsoft Dynamics) and Jira Cloud Upgrade.β€’ Plan the Goal Deployment Process with General Manager and facilitate the initiative throughout the year.β€’ Conduct, analyze, and report the Net Promoter Score for the organization.
  • Toptech Systems
    Manager Of Deployed Solutions
    Toptech Systems Sep 2017 - Mar 2022
    Longwood, Florida
    β€’ Managed the support department for enterprise software and hardware for 180+ customers and distributors across North and South America.β€’ Developed and managed a team of 6 employees, fostering their professional growth through mentoring and goal management.β€’ Developed key performance indicators (KPIs) using the 80/20 methodology to drive improvements in operational efficiency.β€’ Cultivated relations with key stakeholders from top customer accounts to ensure satisfaction with products and services.β€’ Conducted, analyzed, and reported on the Net Promoter Score (NPS) for the organization, providing insights to drive continuous improvement efforts.
  • Toptech Systems
    Continuous Improvement (Rie) Special Project
    Toptech Systems Jan 2019 - Mar 2020
    Longwood, Florida, United States
    β€’ Led a one-year special project called "Goal Deployment Process" that aimed to define and develop a cross-functional continuous improvement process utilizing Rapid Improvement Events.β€’ Conducted 5 Rapid Improvement Events and provided process documentation, including SOPs and Visio Workflow Diagrams, resulting in improved efficiencies and financial savings.β€’ Developed a Confluence Page to track RIEs and documentation and used Ideation to allow for the submission of future RIEs.β€’ Provided guidance and instruction post Goal Deployment Process to individuals in the organization in need of process improvements.
  • Pioneer Technology Group
    Support & Quality Assurance Manager
    Pioneer Technology Group Nov 2015 - Sep 2017
    β€’ Managed operations, coaching, and training for a team of 18 employees to ensure quality customer support and issue resolution.β€’ Introduced key performance indicators (KPIs) to track case quality and performance, improving efficiency and effectiveness.β€’ Mentored employees and identified career growth opportunities within the company, resulting in increased employee engagement and retention.β€’ Planned and coordinated resources needed to test multiple projects simultaneously, ensuring timely and accurate delivery of high-quality products.
  • Pioneer Technology Group
    Implementation Manager - Recording Division
    Pioneer Technology Group Jun 2015 - Nov 2015
    Sanford, Fl
    β€’ Oversaw project implementation with a team of three Project Managers, ensuring timely and within-budget project installations.β€’ Coordinated with cross-functional teams to facilitate project requirements.β€’ Managed the accounts receivable (A/R) process for all project milestones.
  • Pioneer Technology Group
    Project Manager
    Pioneer Technology Group Oct 2013 - Jun 2015
    Sanford, Fl
    β€’ Managed complex projects through their entire lifecycle, ensuring successful completion within budget and timeline constraints.β€’ Ensured project delivery quality by utilizing best practices and quality control methodologies.β€’ Utilized analytical approach to solving complex problems, weighing risks and assessing data to select the best options.β€’ Led training sessions to increase end-user product knowledge and efficiency, resulting in increased productivity and customer satisfaction.
  • Pioneer Technology Group
    Support Specialist
    Pioneer Technology Group Oct 2012 - Oct 2013
    Sanford, Fl
  • Rasmussen College Inc
    Senior Student Advisor
    Rasmussen College Inc Jun 2007 - Oct 2012
    Maitland, Fl
  • Rasmussen College
    Re-Entry Specialist
    Rasmussen College Jun 2006 - Jun 2007
  • Rasmussen College
    Program Manager
    Rasmussen College May 2005 - Jun 2006
  • Rasmussen College, Inc.
    Portal Content Manager
    Rasmussen College, Inc. Aug 2006 - Jun 2007
  • Full Sail Real World Education
    Assistant Placement Advisor
    Full Sail Real World Education Aug 2004 - May 2005
  • Full Sail Real World Education
    Admissions/Career Services
    Full Sail Real World Education Aug 2003 - May 2005
  • Full Sail University
    Admissions Support Representative
    Full Sail University Aug 2003 - Aug 2004
  • Planco
    Network Engineer / Computer Analyst
    Planco May 1999 - Feb 2001
  • Advanced Telecom Services
    Strategic Team Supervisor
    Advanced Telecom Services Sep 1996 - Oct 1998

Jeff Laing Education Details

Frequently Asked Questions about Jeff Laing

What company does Jeff Laing work for?

Jeff Laing works for Toptech Systems

What is Jeff Laing's role at the current company?

Jeff Laing's current role is Project & Solutions Professional | Product Management | Operational Excellence | Client Satisfaction | Revenue Generation | Rapid Improvement | Leadership | Driving Success through Innovative Solutions & Collaboration.

What schools did Jeff Laing attend?

Jeff Laing attended Rasmussen University, Valencia College, Full Sail University.

Who are Jeff Laing's colleagues?

Jeff Laing's colleagues are Brian Belcher, Akande Temitope, General Email, Christophe Lardenoit, William Porthouse, Jan W, Nataly SΓ‘nchez.

Not the Jeff Laing you were looking for?

  • Jeff Laing

    Principal At Owners Interest - Estimating, Consulting, & Construction Mgmnt
    Boston, Ma
    5
    aubonpain.com, gmail.com, aubonpain.com, gmail.com, roundhillconstruction.com
  • Jeff Laing

    Senior Estimator At A & M Construction Company
    Wakefield, Ma
    1
    amconstructionco.com
  • Jeff Laing

    Happily Retired Cad/Cae Trainer
    Portland, Or
    3
    t-systems.com, gmail.com, xerox.com
  • Jeff Laing

    United States

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.