Jeffrey L. Davies, Pmp, Csm Email & Phone Number

Frisco, Texas

Lead client delivery teams to define, implement, and support B2C and B2B Loyalty, CRM, and Digital Marketing solutions using an Agile Framework or Waterfall SDLC. Plan, schedule, track, and manage project timelines, milestones and deliverables. Practice Scrum ceremonies using appropriate artifacts. Support B2C and B2B clients with member promotions, targeted campaigns, member sweepstakes, and other member engagement initiatives.• Perform PM and SM activities for three client delivery teams in the enterprise transformation to a Scrum framework.• Implement core PMO processes and templates making extensive use of Jira and Confluence.• Facilitate project and status meetings with external client and internal stakeholders. • Project managed for the initial 5 years the B+P technical solutions delivery and support of the rewards program for a leading domestic convenience store. An industry leading program used in over 8,000 stores across U.S. and Canada.• Led a daily team huddle of 15+ resources including local and off shore resources. Won the company Team Award for Best Team in 2015.• Managed the B+P technical upgrade and delivery of a leading convenience store program from their 1.0 rewards program to their 2.0 programs. • Manage the cross functional team supporting a leading U.S. consumer brand of packaged goods. Have achieved a high level of release quality while supporting an active release schedule.• Managed the technical implementation of the B2B loyalty program and data warehouse for a leading cell phone case manufacturer - the first B2B loyalty program implemented at Brierley.

Led a product development project to create, deploy, and enhance an internet based airport ground event application tracking system using a combination of Unified Process and Scrum framework. Application was a member of the product portfolio which qualified AA to be recognized by Information Week in 2011 as #11 of 500 companies demonstrating innovative uses of technology. • Led application development team of three dedicated .NET developers and one infrastructure engineer through iterative application development, infrastructure build-out, and application deployment.• Led bi-weekly development iterations and release planning for product updates and upgrades. • Led monthly product steering committee meetings with Executive Stakeholders.

• Directed and controlled project teams responsible for new client implementations, annual software upgrades, and ongoing customer support of two software product portfolios to a combined 34 airlines world-wide representing over $10 million in annual revenue.• Shared P&L responsibility as Member of Product Leadership Team.• Directed product delivery to a leading domestic low cost carrier and consistently exceeded post implementation Service Level Agreements requirements.• Increased the number of resolved customer incidents and reduced resolution times - both by more than 50% - for one of the product portfolios.

• Led projects and directed Project Managers responsible for new client implementations, annual software upgrades, and ongoing customer support for a single product portfolio.• Established standard delivery processes and metrics for local and ASP product offerings.• Implemented fifty (50) percent of new clients without a significant client incident reported.• Maintained flat headcount even as customer base grew from 7 to 21 carriers.• Led the complex implementation of the Fares Management portfolio at important Middle East carrier. Project budget exceeded 10,000 hours.

Worked with AA and Citibank country managers to promote Citibank AAdvantage card in assigned countries of Latin America. Revenues for the region exceeded $25 million and grew at the annual rate of 30%.• Increased Citibank AAdvantage card penetration in Latin America through country specific co-branded credit card launches. • Managed all aspects of country launch in Venezuela. Co-managed new product launches in Jamaica, Guatemala, Costa Rica, Paraguay, and Uruguay.• Approved all advertising concepts, marketing collateral, and developed promotions in Brazil, Chile, Peru, Trinidad, Puerto Rico and Argentina.

• Supported current revenue management systems and implemented system enhancements.* Managed research activity to substantiate migration of domestic U.S.markets to a new passenger demand forecasting system resulting in an estimated $90 million in annual incremental revenue.* Transitioned from Development to Operations to manage AA yield performance in 57 markets located in Canada as well as mid-western and south-eastern U.S. Annual revenue performance in excess of $1.5 billion.• Led team of 4 analysts in managing pre-departure inventory and overbooking levels. Worked with pricing and scheduling functions to monitor and respond to competitive actions.

Dfw Airport / Dfw Headquarters

* Led high profile development effort to implement and enhance a laptop based executive reporting system.* Led development effort to build a baggage mishandling reporting system for the DFW division.* Designated as acting manager during bosses absences.

Monitored and reported corporate and DOT on-time performance.

Ba - General Arts And Sciences With Concentration In Psychology

Mba Finance