Jeffrey Leithwood Email & Phone Number

Eden Prairie, Minnesota, Us

Toronto, Ontario, Ca

Responsible for:• Managed teams responsible for all Azure cloud environments, Databases, infrastructure and security• Responsible for managing, hiring, training and development of all DevOPS and IT staff• Remote desktop, server and network support (Windows, Mac, Linux, Active Directory, VMWare, Synology, WAPs, Firewalls, A/V Endpoint)• Evaluate, select and implement hardware, software and services • Vendor relationships and contract negotiations• Desktop, server and network support• Automated cyber security vulnerability scans and pentests• Plan, manage and operate appropriate system backups• Responsible for annual PCI Compliance

Waterloo, Ontario , Ca

Responsible for:• Global IT Team members (US and Canada)• Desktop, server and network support (Windows, Mac and Linux)• Procurement, deployment of Desktop computers, laptops and misc IT equipment• Vendor relationship management and contract negotiations• Infrastructure Cyber Security (Firewalls, A/V Endpoint, Phishing Tests, employee training)• Responsible for managing, hiring, training and development of all IT staff• Administration of corporate Single Sign On platform (Okta)• Administration of multiple cloud services and licenses (Office365, Adobe, Datadog)• Evaluate, select and implement hardware, software and services• Procure, deploy, maintain and monitor network and communication services• Plan, manage and operate system backups

Kitchener, On, Ca

Responsible for:• Cloud Infrastructure, Database and Security teams• Azure Cloud Setup, Deployment, Troubleshooting and Billing Management• Server Management (Windows, CentOS)• Azure User, Network, Security Management• Desktop and Server support (Windows, Mac)• Vendor relationships and contract negotiations• Desktop, server and network support• Infrastructure Cyber Security (Firewalls, A/V Endpoint, Server Hardening, Forensics and Security Audits)• Responsible for managing, hiring, training and development

Waterloo, Ontario, Ca

• Responsible for the Helpdesk Support (Levels 1-3) and Audio Visual teams • Desktop and Server support (Windows, Mac and Linux OS’)• Vendor relationships and contract negotiations• Desktop, server and network support (Windows, Mac and Linux)• Infrastructure Cyber Security (Firewalls, A/V Endpoint, Server Hardening, Forensics, Phishing, employee training and security audits)• Implemented new wired and wireless infrastructures• Migration of on-premise servers to cloud environments (Azure and IBM) • Recording and streaming of monthly scientific public lectures, classical concert series, VIP events and PSI lectures• Implementation and administration of High Performance Computing environment• Responsible for managing, hiring, training and development of all IT staff• Administration of corporate email and cloud storage services (GSuite, DropBox)• Data recovery from damaged storage devices• Development of organization wide E-waste program• Evaluate, select and implement hardware, software and services • Procure, deploy, maintain and monitor network equipment and communication services• Plan, manage and operate appropriate system backups

Riga, Lv

• Responsible for the US and Canada IT infrastructure and systems - Incident Management, Change Management and Process Management • Vendor relationships and contract negotiations• Desktop, server and network support• VOIP IP PBX administration and troubleshooting• Established inventory management for the North American office• Responsible for managing, hiring, training and development of all IT staff• Responsible for maintaining and supporting Active Directory, Sharepoint, MS Exchange activities, • Software deployment• Network design and troubleshooting• Established EBCM policy and procedures for the Canadian office• Maintenance and administration of the cloud based contact centre • Creation of a content management system for knowledge sharing• Responsible for purchasing of all IT equipment• Budget management• Maintenance of the Business Intelligence system• Setup of new expansion office - network design and implementation of all hardware/software

Waterloo, Ontario, Ca

• Responsible for the entire corporate IT infrastructure/internal networks to ensure stability, security and incident triaging until resolution• Responsible for various components within the corporate IT infrastructure globally including routers, switches, servers, Active Directory, WAN/LAN and VOIP • Developed and implemented disaster recovery and business continuity for critical areas• Responsible for installation and upgrading of hardware/software on data center servers, end user desktops, laptops, printers and mobile devices• Communications to senior leadership during high severity incidents• Interviewing, hiring and training of new employees • Coordinate efforts between functional IT and business stakeholders to triage incidents from detection to resolution• Managing vendor relationships locally and internationally• Responsible for managing technicians and support staff globally in a 24/7/365 environment• Ensure procedures are followed for incident management, change management, problem management, SLAs, metrics and employee scorecards

Waterloo, Ontario, Ca

• Responsible for managing the entire global BlackBerry infrastructure including data centers, servers, routers, switches, storage, telecom and mobile devices• Facilitated training of staff for troubleshooting and process management• Executive communications and interaction with all levels of management • Responsible for managing technicians internationally in a 24/7/365 environment • Staff management/development/coaching and hiring/training of new employees

Montreal, Quebec, Ca

• Created and managed a team of problem management and continuous improvement staff• Developed new SLAs and KPIs for various departments across the organization• Facilitated workshops based on Six Sigma Methodology to improve target results• Quality audits in order to find process gaps and ensure consistency• Act as a liaison for the Continuous Improvement Team on projects as a prime and subject matter expert

Montreal, Quebec, Ca

• Created and managed a team of problem management and continuous improvement staff• Developed new SLAs and KPIs for various departments across the organization• Facilitated workshops based on Six Sigma Methodology to improve target results• Quality audits in order to find process gaps and ensure consistency• Act as a liaison for the Continuous Improvement Team on projects as a prime and subject matter expert

Montreal, Quebec, Ca

• Responsible for network infrastructure monitoring, troubleshooting and resolving incidents of various large financial institutions (LAN/WAN)• Managing network engineers• Hands on troubleshooting of various Cisco Routers, Switches and Firewalls• Network maintenance/troubleshooting• Maintained a network availability of 99.9999%