Dedicated and results-oriented, I am a project manager with over 20 years of experience developing and implementing innovative and robust technology products within the highly competitive telecommunication industry, credited with exceeding client expectations. At my recent position, I ensured the successful implementation of enhanced customer self-service solutions by spearheading MPS platform system integration, leading a team of 6 to deliver efficient and reliable technical support for speech servers, third party vendor applications, and Nuance developed grammars.I am an analytical professional, skilled in successfully planning, estimating, managing teams, and completing complex projects, specializing in improving interaction between technology and people in the workplace. I have led large migrations, integrations and separations of systems, platforms, and data as business conditions change, while always maintaining focus on providing user-friendly experiences for customers and call center agents, and implementing effective analytical features for management decision-making.As a collaborative communicator, I am continually focused on building top performing teams and promoting cooperation across business lines, vendors, and clients to drive positive change and comprehensive technology approaches for enhanced profitability. I excel at building client relationships achieving customer service ratings of no less than 8.5 out of 10 while completing 98% of projects on-time and on-budget.Currently I am exploring new opportunities as an IT project/product manager. If your organization is seeking a seasoned professional with a proven track record of success in complex call/contact center environments, please contact me at Jeffrey.Lemmon@swbell.net.