Regional Director Of Student Finance
Tampa/St. Petersburg, Florida Area
Managed student finance operations for three online education centers in Florida, Arizona, and Colorado. Led 60 total reports and strengthened financial performance by establishing new KPI within the department for student response times and overall student satisfaction. Selected by the Vice President of Student Finance as the only Regional Director with teams in three locations.o Achieved the first positive audit in five years by restructuring the department’s Return-to-Title-IV “R2T4” SOP.o Co-Chair of the Employee Frontline Leadership Development Program (FLDP), providing mentoring, coaching, training, and development for high-potential employees; resulted in 11 promotions.o Overhauled financial operations, processes, and best practices across each campus, maintaining bad debt below 2% annually.o Consistently met individual, team, and campus goals and objectives, resulting in a Parthenon Award in 2011 and 2012, a distinguished annual award recognizing leadership excellence.o Achieved 93% employee retention in back-to-back years by instituting an Employee Recognition and Activities Committee – these levels were the strongest retention enterprise-wide.o Enhanced cross-functional communication by driving the end-to-end implementation and adoption of Microsoft Yammer for the entire institution.