Maintained an Active Directory environment, including over 800 Windows 2003 servers hosting over 1,800 SQL Databases Implemented programs to achieve Payment Card Industry standard security certification for the Maritz Global Technology Services network environment. Managed the Frame Relay and a local LAN connection of 110 remote offices.Oversaw the daily operation of 2000+ Node Campus Cisco LAN Infrastructure.Provided third level support on daily basis for the Network Operation Center.

Architected and deployed Cisco infrastructure while providing third level support for trouble shooting to the Network Operation Center.Key Contributions:Mentored the Network Operation Center staff on network issue.Designed and tested new network infrastructure changes to 3000 + node LAN. Assist in design and implemented new layer three switching environment to the enterprise wide network while still maintaining legacy ATM network.Developed step by step installation and configuration instructions that were used by operational support staff to support the enterprise LAN.

Supported the Cisco infrastructure while providing 2nd level support for troubleshooting for the Network Operation Center. Acted as primary network engineer on call center build outs, expansions and moves. Worked with call center management to gather requirements and ensure all necessary IT needs where met in all call center build outs.Key Contributions: Designed and configure the network during major vendor change from Bay to Cisco network equipment.Managed vendor relationship with third party wan provider in daily operationsInstalled the first frame relay connection to the UK and helped establish the WAN/LAN connection to a subsidiary company in the UK.Improved and upgraded legacy MPE terminal application management which increased uptime and speed of managing issues in remote call centers.

Provided technical support for a wide range of Xerox copiers, printers and fax machines. Supported the first generation of Multi function machines. Acted as technical mentor and technical specialist on multiple teams. Key Contributions:Provided third tier service as technical lead on local Xerox field service team.Obtained Compaq training on desktops and laptops and servers so that I could provide third party warranty support for the Compaq Computer Corporation.