Jeffrey Madl Email & Phone Number

Greater Los Angeles Area

Service and repair of full line Xerox and Sharp copier, printer, and MFP devices.- Timely and accurate service of customers throughout the valley and Los Angeles area.- Obtained factory certifications for full line Xerox and Sharp printing systems.- Keep accurate logs of repairs and parts.- Firmware and hardware upgrades as well as machine installs.- Also service other brands such as: HP and Lexmark printers, Konica copiers (not factory certified)

Burbank, Ca

Installation and removal of large appliances. Temp/Part Time

Demonstrate and sell product on commission. Stocking, inventory, shipping, telephone sales. Setup and tear down at conventions, trade shows, and craft shows. Seasonal part time work.

Network upgrade order through agency.Upgrade PCs, Laptops, and docking stations, hardware and software.Windows XP, Vista, Office 2011, Adobe, Oracle, Frog, and others as listed on work order.

Assigned to Xerox Regional Service Engineer Manager first contract from Superior Technical Resources then converted to long term contract direct with Xerox Corporation.• Software support for UNIX based high volume print systems.• Assist customers, field Analysts and technicians resolve a variety of issues, tracking all to closure.• Test and verify field problems in a lab environment• Submit reports and field samples to software engineers and issue resolutions back into the field.• Key focal for highlight color products and software launches.• Track and log install of large print centers and report on quality issues.• Work closely with hardware support group and often take on hardware troubleshooting tasks.• Write technical documents and bulletins for internal use and 3rd party technical support center.

Provide technical support for broadband Internet customers on all platforms of Windows in a fast pace, high volume environment with strict scheduling demands.

Contract instructor responsible for training and preparing students for successful completion of Microsoft’s MCSE exams. Courses include Introduction to Windows 2000 Pro and Server, Administration of a Microsoft network, Design of a Microsoft network, Active Directory Administration, Active Directory design, Migration Strategies.• Provided active training with both lecture and hands on labs.• Received excellent critiques from students.• Timely and dependable classes with no absentees.

Technical support for major account holders of high speed and dial-up connectivity, including experienced and inexperienced customers.• Performed Level III technical support for Earthlink’s Major Account department handling all military and other special account holders.• Reduced churn through superior technical support.• Advanced from Level I support to Major Account Level III (bypassing Level II).• Assisted customers with all aspects of Internet connectivity and use including e-mail, browsing, chat, news groups, FTP, and minor web building. Also performed first line virus assistance and other courtesy services.• Technical Environment: Windows 3.1, Win95 (A, B, and C versions), Win98, ME, Win2000, MAC OS 5 through 10. DSL, cable, satellite, and Blackberry Internet connections.• Software Used: MSOffice2000 (Word, Outlook, Excel), People Soft Database, Blackberry, TCP / IP, HTML, Internet Explorer, Netscape, Mozilla, WS-FTP, CuteFTP, various specialized software applications.

Conducted formal training classes and surveyed equipment performance and customer satisfaction in Montana and Wyoming. Supervisor for Quality Assurance projects consisting of up to thirty workers. Compiled detailed reports on all of the above activities.• Developed and implemented a functional electronic database of all technical information and updates that was adapted as an official corporate document.• Instructor for all lines of digital copiers, printers, FAX, scanners, and network print server FIERY.• Trained and certified both dealership technicians and co-workers on new high-tech equipment as it was released by factory.• Extensively traveled throughout west coast and maintain detailed reports of daily activities.• Recognized as Lead Representative for Color Digital Reprographics and networked equipment.• Implemented Quality Assurance projects managing multi-national crews of 20 to 40. • Seen as top resource by multi-national engineers often receiving requests to manage upcoming QA projects.• Performed setup, maintenance, and tear down for product trade shows.• Technical Environment: Win3.1, Win95, Win98, Novell 3.1, MAC OS 7, UNIX, EFI print server. Setup and maintained training network consisting of Novell server with Win95 clients and one or more MAC OS for print server interface.• Software Used: MS Office98 (Word, Outlook, Excel), People Soft Database, PhotoShop, Coral, FIERY print interface, EI3000 informational database.

Digital Technology Integration

Hands on lab and theory training for successful completion of Digital Technology Integration (dHTI+) certification through CompTIA. Course.

Microsoft System Engineer

Hands on and lab training course for the successful completion of Microsoft System Engineer track including MCP, MCSA, and MCSE

Fiber Optics And Laser

Course covering Fiber Optics and Laser theory, design, and use including holography.

Computer Science

Two year course in Computer Science including theory, design, troubleshooting, from component level up.