Jeff Masse Email & Phone Number

Salt Lake City Metropolitan Area

Salt Lake City, Utah, United States

Determining plans of action for campus layouts to improve efficiency, security, and enrollment while creating KPI reporting and accountability standards and developing communication plans for the region, encompassing 4 states (UT, AZ, KS, OK)- Added 3 facilities in 7 months, 2 from the ground up, 1 acquisition- Sourced, recruited, and developed 3 person regional team in addition to promoting/hiring 7 new leaders- Streamlined School Leader workflows and developed new onboarding procedures

Utah, United States

Leading 50 stores across 7 States generating 20+ million in annual revenue with 4 Market Managers and 450 employees- Achieved improvement to plan 2022- Reaching 95% customer satisfaction results- Approved and delegated service pricing and organizational structure- Executed varied human resources procedures and legal employment requirements across multiple states

Greater Salt Lake City Area

Recruiting, training, performance management, and recognition for 14 stores making 20+ million in annual revenue and 350 employees in the Utah market- Increased year-over-year revenue by a 20% average - Opened 9 ground-up locations- Developed and promoted 11 new internal store managers- Reduced district turnover by 30%

Greater Salt Lake City Area

Full financial and operational responsibility for 25 retail locations producing 7+ million annual revenue and 250 total team members- Led rollout of Essential Evolution Project, the Nationwide launch of the new company-wide business model, still in use today- Created a new P&L reporting structure for teams, increased productivity by 5-25%- Identified cost savings related to controllable expenses, annualized savings of $75K achieved- Identified and improved customer satisfaction district by15% consistently- Opened 6 new locations from the ground up

Salt Lake City Metropolitan Area

Promoted to lead testing and eventual implementation of the Essential Evolution Project to improve multiple business metrics: sales, profits, headcount, & payroll, completely overhauling store operations- Developed a new strategy to increase store productivity- Implemented a National Customer Satisfaction program, launched in 2200 stores

Memphis Metropolitan Area

Responsible for every aspect of the store operations, including selecting, coaching, and developing store teammates, as well as merchandising, advertising, and promotion of products and services- Multi-time winner of the National Store Manager of the Year Award and National Store Team of the Year Award- Multi-time winner of Southeast Zone Store Team of the Year and winner of the Southeast Zone Customer Service Champion- National Store Profit Champion