• Provide hardware and software technical support for teachers and staff across the entire district.• Provided technical support and logistics for professional development classes, meetings and events • Google Apps Administration• Interim Instructional Technology Specialist for four months in two elementary schools.• Assisted classroom teachers with integration of technology into the classroom curriculum.• Taught digital citizenship to students, as well as Google Apps to both students and teachers.• Facilitate most IT projects/upgrades at the Blanchard Memorial School. This included but was not limited to, AD migration, endpoint system migration, and software licensing compliance.

· Coordinated resources and provided technical expertise with CIO, Project Management Office and Department Directors for special projects· Coordinated scheduling within ServiceNow ticketing system for Media Services Department ensuring proper coverage for classes and events· Acted as a back-up technician for Service Desk and Media team for various requests and incidents· Assisted in various IT projects dealing directly with customers

· Three month temporary position supporting AV and media for classes, meetings, conferences and high profile events, maintaining a high level of professionalism and proactively resolving any potential issues.· Included but not limited to working with Crestron/Extron systems, video conferencing (h323, WebEx, Skype, GoTo Meeting, etc...) portable audio systems, projection systems, and general computer support among other requests.· Train non-technical users in basic functions of built-in Audio/Video systems in various classrooms and conference rooms.· Research, recommend and purchase equipment. Install and configure equipment as needed.· Coordinated system upgrades and repairs.

• Primary contact for support issues on HUP specific software systems, hardware, and Audio/Video equipment within HUP’s main office as well as remote offices in New York and London.• Maintain hardware inventory as well as accessories and consumables.• Train users in basic principals on a variety of software• Liaison between Harvard University Press and HUIT. Work closely with HUIT Field support on day to day operations and projects.• Research products and technologies, make recommendations and purchases

• Provide technical support in a networked environment of 3000+ Macintosh and Windows desktops in a team oriented customer focused environment• Field support specialist for Apple products (hardware and software) in all business unitswithin Central Administration!• Troubleshoot and resolve customer issues via phone, on-site visits, and remotely• Support and train users on a variety of software• Primary support person since June of 2007 for Harvard University Press. Working closely with HUP’s IT department on press specific software systems on the client desktop as well as their remote offices in New York City and London• Assist in planning and implementation of desktop upgrades and expansion

• Provide technical support for Apple Macintosh systems and networks• Research, evaluate and anticipate client needs, propose and implement solutions• Develop websites through concept, design and implementation• Create New Media content including digital video, immersive imaging and photography

• Responsible for daily computer operations including upgrades and maintenance of hardware, and the phone system• Managed Technology Budget• Created and developed relationships with vendors, negotiated pricing• Successfully implemented complete network upgrade and new telephone system• Created and implemented new back-up strategy for servers providing redundancy• Trained end-users

• Provided Information Technology services for CIS clients while working independently from a home office• Assisted enterprise level company’s IT department with projects and/or issues• Specify, install, and configure solutions for clients without internal IT infrastructure• Installed data and voice network wiring