Jeffrey Mcdearmon Email & Phone Number

Aliso Viejo, CA / Bellevue, WA

• Develop comprehensive test plans and detailed test cases based off documentation
• Collaborate with product management, developers, and system administrators to ensure timely and robust execution of testing as part of a regular quality release schedule
• Responsible for functional, integration, data integrity, regression, security, sanity and user acceptance testing in order to ensure quality of code before releasing to production
• Find and report defects with detailed, accurate, and concise steps to reproduce
• Perform manual and automated testing for websites and mobile applications
• Manage a team of six engineers in USA and India within a Scrum and Agile environment

• Coordinate and conduct on-site user acceptance testing
• Ensure delivery of post-implementation support and issue resolution across all functional areas
• Serve as the liaison between the Product Team and internal service groups from design to implementation to ensure that NCR is prepared to meet contracted service levels
• Ensure that quality products are delivered to clients throughout the life cycle of the client relationship.

San Diego, CA

• Perform remote installs of routers, switches, and phones for new and existing customers.
• Configure routers, switches, ATAs, and phones for use at client locations.
• Troubleshoot escalated issues involving connectivity, call quality, SIP trunk and PBX configuration, and related issues.
• Assist clients with number porting, CNAM changes, and other CLEC requests.
• Build accounts, perform routing changes, create auto attendants and ring groups, and assign tariffs using Porta softswitch technology.
• Provision SIP trunks on Sansay session border controller and assist clients with all SIP trunk related issues.

Huntington Beach, CA

• Design, develop, execute and maintain test scripts to validate product functionality is consistent with specifications.
• Execute test cases, analyze results, and report defects for each build and release cycle.
• Configure, maintain and manage test environments for all Radiant product lines.
• Utilize tools and documentation provided as necessary in resolving technical issues or reproducing problem cases.
• Respond to client inquiries in a timely, effective manner by answering known questions and reproducing, troubleshooting and resolving simple and complex technical problems.
• Provide direction and professional assistance with technical and operational questions regarding MenuLink BOA and BOA.Net applications.

• Responsible for maintaining staffing levels through interviewing, screening, and counseling.
• Educating and motivating crewmembers to obtain optimal performance through communication.
• Operating within a fixed budget to meet monthly sales goals.
• Performing guest first philosophies in a product driven environment.

• Directed preparation, presentation and service of quality product in a full service dining environment.
• Developed and implemented techniques and strategies to improve sales and decrease labor costs.
• Oversaw, assisted and coordinated a crew of 25 or more kitchen staff and servers, ensuring a comfortable and pleasurable dining experience for our guests.
• Assisted in interviewing, hiring, and training of new staff.