Jeffrey Cohen Email & Phone Number

Zurich, Ch

Hired to lead the post-pandemic digital transformation that delivers outsized growth via future-proof, dynamic, flexible, and scalable solutions. The initial focus is on building a seamless digital experience for our clients leveraging a new CRM, modernization of our core platforms, and better collaboration systems with airlines, transportation companies, hotels, restaurants, and cultural institutions.

Newton, Massachusetts, Us

Hired to lead the technology strategy and execution that will enable the company’s unprecedent 300% growth by partnering with business leaders, building a great team, and driving economic value to the bottom-line.• Integrated 200 managed hotels and 900-hotel franchisor while scaling IT organization to reduce costs and deliver more business-focused projects• Developed and implementing digital strategy to transform guest experience, implement new digital backbone, and deliver data-driven insights• Built new Sonesta.com website and first-ever Sonesta mobile app on a new digital API infrastructure to drive bookings conversion and loyalty membership• Selected and initiated the new loyalty and CRM platforms for Sonesta's guest-first strategy• Implemented a data platform strategy that balanced quick-to-market analytics-as-a-service solutions and more robust internally built data infrastructure• Implementing back-office efficiencies via modern automation and self-service tools

Advising senior leaders on impactful initiatives to drive revenue and growth while identifying organizational bottlenecks to automate and technology waste to reallocate• Created foundation for new multi-million-dollar business unit within industrial supply distribution company helping to select and setup eCommerce solution• Advised company on methodology to drive lean processes to realign IT spending

Edina, Minnesota, Us

Hired as CIO to enable next stage of growth of private equity-backed behavioral health and rehabilitation provider via business transformation and back-office automation• Enabled 50% EBITDA growth and better health outcomes via multi-year digital transformation to Electronic Health Records (EHRs) and Salesforce platform• Doubled strategic technology investments resulting in 43% revenue growth and referral pipeline transparency in collaboration with business line executives• Increased growth-oriented initiatives 18% annually while reducing overall IT cost relative to revenue and delivering service and support for 300% more users• Reduced out-of-control overtime costs through company’s first analytics visualization dashboard increasing visibility to the 20,000+ hourly workforce• Delivered over $4M in annual cost-savings by automating the back-office / ERP and optimizing telecommunications spending• Developed digital business strategy with senior executives and board of directors to chart 3-year plan and drive consensus on $20M+ of digitization initiatives• Restructured IT group to be more focused on the business, innovation, and risk taking while retooling infrastructure, service, and support to handle 4-fold increase in users• Built thriving IT culture promoting individuals to larger more impactful roles• Doubled cyber defenses resulting in no significant data breaches nor HIPPA violations

Hired as the first technology executive within private equity-backed medical device company to align technology with accelerated growth strategy for three global affiliates• Enabled 13% revenue growth and improved customer service to doctors and hospitals via new Salesforce Customer Relationship Management and analytics solution• Reduced cycle-time 20% to manage complaints by building an FDA-validated Quality platform integrated with service function for a 360 view of the customer experience• Consolidated multiple ERP systems with new chart of accounts for financials and manufacturing functions reducing TCO 40%; validated software for FDA compliance• Reduced overall IT costs 30% through vendor consolidation, challenging over-engineered infrastructure, and moving low value-added costs into the cloud• Implemented HRIS solution to enable further growth without additional HR staff• Eliminated cumbersome global tracking solution for highest growth product by integrating software update process with ERP/MRP platform• Asked by the CEO to lead the global regulatory and quality function

Cambridge, Ma, Us

Promoted to turn-around struggling Enterprise Resource Planning (ERP) platform for Finance, Manufacturing/Supply Chain, and Human Resources after building commercial Web platforms• Rebuilt Finance IT team to transform the group from order-takers who were fighting fires to functional experts driving improved usage and more optimal solutions• Delivered $1M savings with 237% ROI through the implementation of invoice automation enabling centralized management across 20+ global locations• Led 25-person team in upgrading Oracle eBusiness Suite deployed to over 4,000+ users within Finance, HR, and Manufacturing• Augmented the ERP capability with financial data warehouse, business analytics, invoice imaging, stock plan management and integration to third-party HR providers• Managed Biogen’s SOX program replacing external auditors with more cost-effective management testing resulting in zero significant deficiencies and 20% cost savings• Built Biogen's global commercial Internet presence involving two therapeutic web communities and two drug product sites spanning 5 countries • Developed and executed Biogen’s web strategy to support commercialization of new product while reducing implementation costs 50%• Built Biogen’s Service Oriented Architecture (SOA) and integration platform that delivered 10+ applications in a private cloud

Minato, Tokyo, Jp

Master Of Business Administration - Mba, Entrepreneurship And Strategy

Bachelor Of Science - Bs, Mechanical Engineering