Jeffrey Cohen Email & Phone Number

Zurich, CH

Hired to lead the post-pandemic digital transformation that delivers outsized growth via future-proof, dynamic, flexible, and scalable solutions. The initial focus is on building a seamless digital experience for our clients leveraging a new CRM, modernization of our core platforms, and better collaboration systems with airlines, transportation companies.

Newton, Massachusetts, US

• Hired to lead the technology strategy and execution that will enable the company’s unprecedent 300% growth by partnering with business leaders, building a great team, and driving economic value to the bottom-line.
• Integrated 200 managed hotels and 900-hotel franchisor while scaling IT organization to reduce costs and deliver more business-focused projects
• Developed and implementing digital strategy to transform guest experience, implement new digital backbone, and deliver data-driven insights
• Built new Sonesta.com website and first-ever Sonesta mobile app on a new digital API infrastructure to drive bookings conversion and loyalty membership
• Selected and initiated the new loyalty and CRM platforms for Sonesta's guest-first strategy
• Implemented a data platform strategy that balanced quick-to-market analytics-as-a-service solutions and more robust internally built data infrastructure

• Advising senior leaders on impactful initiatives to drive revenue and growth while identifying organizational bottlenecks to automate and technology waste to reallocate
• Created foundation for new multi-million-dollar business unit within industrial supply distribution company helping to select and setup eCommerce solution
• Advised company on methodology to drive lean processes to realign IT spending

Edina, Minnesota, US

• Hired as CIO to enable next stage of growth of private equity-backed behavioral health and rehabilitation provider via business transformation and back-office automation
• Enabled 50% EBITDA growth and better health outcomes via multi-year digital transformation to Electronic Health Records (EHRs) and Salesforce platform
• Doubled strategic technology investments resulting in 43% revenue growth and referral pipeline transparency in collaboration with business line executives
• Increased growth-oriented initiatives 18% annually while reducing overall IT cost relative to revenue and delivering service and support for 300% more users
• Reduced out-of-control overtime costs through company’s first analytics visualization dashboard increasing visibility to the 20,000+ hourly workforce
• Delivered over $4M in annual cost-savings by automating the back-office / ERP and optimizing telecommunications spending

• Hired as the first technology executive within private equity-backed medical device company to align technology with accelerated growth strategy for three global affiliates
• Enabled 13% revenue growth and improved customer service to doctors and hospitals via new Salesforce Customer Relationship Management and analytics solution
• Reduced cycle-time 20% to manage complaints by building an FDA-validated Quality platform integrated with service function for a 360 view of the customer experience
• Consolidated multiple ERP systems with new chart of accounts for financials and manufacturing functions reducing TCO 40%; validated software for FDA compliance
• Reduced overall IT costs 30% through vendor consolidation, challenging over-engineered infrastructure, and moving low value-added costs into the cloud
• Implemented HRIS solution to enable further growth without additional HR staff

Cambridge, MA, US

• Promoted to turn-around struggling Enterprise Resource Planning (ERP) platform for Finance, Manufacturing/Supply Chain, and Human Resources after building commercial Web platforms
• Rebuilt Finance IT team to transform the group from order-takers who were fighting fires to functional experts driving improved usage and more optimal solutions
• Delivered $1M savings with 237% ROI through the implementation of invoice automation enabling centralized management across 20+ global locations
• Led 25-person team in upgrading Oracle eBusiness Suite deployed to over 4,000+ users within Finance, HR, and Manufacturing
• Augmented the ERP capability with financial data warehouse, business analytics, invoice imaging, stock plan management and integration to third-party HR providers
• Managed Biogen’s SOX program replacing external auditors with more cost-effective management testing resulting in zero significant deficiencies and 20% cost savings

Minato, Tokyo, JP

Master Of Business Administration - Mba, Entrepreneurship And Strategy

Bachelor Of Science - Bs, Mechanical Engineering