Adept global insurance leader recognized for execution-focused approach to claims, business operations and customer experience across US and international markets. Throughout roles, have achieved improvements in financial results, client experience, business processes and automation.Joined Chubb in 2023 as Global Claims Business Model Leader, guiding the future state transformation vision and execution of key claims initiatives. Formerly served as the Global Business Change and Operational Excellence lead at AIG, driving the global strategic efforts transforming claims, underwriting and insurance operations through innovative business design and continuous improvement, with earlier scope encompassing robotic process automation. Prior to this, served as Global Automobile Claims Head at AIG, with end-to-end leadership for claims worldwide, which followed a posting in Dubai UAE as the Head of Personal Insurance Claims for Africa, Middle East, South Asia, Mediterranean and Russia, which included responsibility for personal automobile and commercial fleet; personal property and homeowners for high net worth and standard lines; accident, health, life and travel; extended warranty; and microfinance.Before the international relocation, led AIG's US Claims Quality Assurance function driving audit strategy and execution while navigating through three company mergers. Earlier claims roles of increasing responsibility have been held at other leading insurers, culminating in years of in-depth exposure to coverage investigations; policy interpretation; litigation management; field adjusting; non-standard, standard, and high net worth operations; bodily injury evaluations; quality assurance audit; training; process analysis and workflow improvement.