Jeffrey M. Ryan Email & Phone Number

Buffalo/Niagara, New York Area

• Spearheaded SaaS platform implementations’ by developing innovative processes, implementing strategic SaaS services, and monitoring performance, assisting 100 plus small businesses.
• Facilitated new operating systems for clients by implementing a highly consultative and detailed oriented project management process that successfully launched over 120 new platforms.
• Increased organizations revenue by implementing a highly defined consultative business development processes and forming critical partnerships with large SaaS organizations which increased revenue by 250% year after.
• Awarded the Small Business of the Year by The Cheektowaga Chamber of Commerce-2017.
• Awarded the Small Business of the Year by The Small Business Administration (SBA) in 2018.

Amherst, NY

I lived my entire life and raised my family here in Buffalo, NY which has given me a great understanding and appreciation for all of the cities, towns, villages of our great community! I have over 30 years of professional sales and customer service experience and received my degree in Communications from Buffalo State University. Buying or Selling a.

Buffalo, New York

• Managed operations of a B2C FinTech on-line lender contact centers from product development to loan origination to collections.
• Managed recruiting and workforce development process by overseeing staff onboarding, facilitating contact center employee training sessions, and developing standard operating procedures (SOPs), increasing staffing by.
• Facilitated the opening of 2 new call centers by coordinating and managing all the critical vendors and technology platforms which increased our capacity by 200% and revenue by 80% across 4 contact centers.
• Increased monthly early out recoveries by 152% in 6 months by implementing critical training programs and standard operating procedures (SOP) resulting in monthly revenue of $1.2M.

Buffalo/Niagara, New York Area

• Secured new contracts with Bank of America, Discover, Capital One, Barclays, implementing a business development strategy that pulled on my 15 plus years of operational experience resulting in $1.1M in new gross.
• Managed all new client contact center contract performance by facilitating all staff training, recruiting, and KPI performance management that resulted in continuous market share increases quarter of quarter. This.
• Implemented a new website for the First Center contact center organization by managing critical outside vendors which provided the business with a true on-line marketing presence increasing sales by 45%.

Buffalo, New York, United States

• Successfully prepared, facilitated, and remediated over (60) Compliance, Regulatory control, security and account level audits for top credit institutions and debt purchasers within a contact center environment by.
• Reduced client risk profile and increased contact center performance by implementing recovery and risk strategies that included writing over (200) client standard operating procedures (SOP) that directly resulted.

Denver, Colorado

• Created and executed detailed contact center performance strategies which included managing all key performance indicators, implementing new risk mitigation which resulted in increasing annual revenues from $4.2M to.
• Managed recruiting process by overseeing staff onboarding, facilitating employee training sessions, and developing standard operating procedures (SOPs), increasing staffing from (9) to (250) in two years.
• Secured new contracts with top credit issuers (Bank of America, Chase, US Bank, HSBC, and USAA) by facilitating comprehensive Request for Proposals (RFP) and business development strategies resulting in increased.

Denver, Colorado

Responsible for the recovery of $36MM annually by managing resources within the Internal Recovery Group. Managed 60 staff.

Bachelor Of Arts (B.A.), Communications, 3.2 Gpa

Activities and Societies: Member Phi Delta Theta Bowling Green State University Chapter

Bachelor'S Degree, Communications, 3.2 Gpa

Activities and Societies: Phi Delta Theta Fraternity, Flag FootballI attended BGSU for my first 4 years then ended up completing my degree.